How the Coaching Inn Group uses guest feedback tech to motivate excellence ...

Your staff are at the frontline of guest experience – how do you ensure that they are motivated to give your guests the best? The Coaching Inn Group uses guest feedback to create ...
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The anxious traveller — how you can help [checklist]

We look at how accommodation providers can help their guests to feel more at ease when making a booking, before they arrive, and during their stays.
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Trend Digest: Accessible hospitality for all

We look at articles from around the internet that can help accommodation providers to understand accessibility and how they can accommodate guests with disabilities.
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Earn more direct bookings for your hotel with transparency

How transparency can be used to build trust in your brand, motivate staff and increase direct bookings
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The old ideas behind new technologies [Infographic]

The way that travellers connect with those around them is constantly evolving, and so is the way that your hotel can connect with them.
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Keep your edge online and off: how top UK hotel operator uses guest ...

The Coaching Inn Group has used feedback technology to effect positive changes in online reputation management procedures in their properties throughout the UK.
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Why you should never block a bad review (and what to do instead)

Attempting to stifle or censor criticism online can do irreparable damage to your hotel's reputation. Instead, use reviews to improve your business and image.
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Trend digest: 2017’s top social media advice

From taking advantage of new features, to shifting focus from hotel amenities to guest experiences, we look at top social media lessons for 2017.
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Are you keeping your guests' personal data safe? Interview with Alan D. ...

We chatted with Alan Meneghetti to get the expert's opinion on how hoteliers can ensure they are treating their guest data with the care it deserves.
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Trend digest – Recharging your hotel's human resources

In any hospitality business, your human resources are more often than not your number one asset. Here are a few of the top trends in hospitality HR.
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