Earn more direct bookings for your hotel with transparency

On Monday morning, I decided that since I knew all about the high commissions that hotels are charged for bookings through online travel agents (OTAs), I would ...
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The old ideas behind new technologies [Infographic]

Technology is rapidly affecting how we live our everyday lives, from using our smartphones to stay constantly connected to using online reviews to help us make ...
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Keep your edge online and off: how top UK hotel operator uses guest ...

When the Coaching Inn Group set its sights on being the best independent operator of regional hotels in the country, the group's leadership knew that they ...
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Why you should never block a bad review (and what to do instead)

No one likes to get a bad review online. The sinking feeling when you see a one or two out of five rating and the harsh criticisms of unhappy guests erode at ...
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Trend digest: 2017’s top social media advice

It’s hard to deny the importance of social media. The opportunities that it provides for advertising are practically endless, and they’re constantly changing. ...
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Are you keeping your guests' personal data safe? Interview with Alan ...

Modern technology allows businesses to easily collect, store and use vast amounts of personal data about their customers. In the hospitality industry, hotels ...
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Trend digest – Recharging your hotel's human resources

In any hospitality business, your human resources are more often than not your number one asset. Your team is on the front lines of guest experience, ...
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6 Must-ask questions to consider before buying a PMS

Your property management system (PMS) forms the administrative heart of your hotel, which means choosing the right one is essential. And even if you’re ...
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Forget the app (for now) and focus on making your website mobile ...

With mobile now the preferred medium for visitors interacting with travel websites or booking hotels, it’s no longer a question of “mobile vs. desktop”.
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Shop like a traveller: keeping on top of your hotel's online image

The path to purchase for travellers is not as straightforward as it used to be – they may begin with Googling your region, a popular local attraction or even a ...
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