Service tickets: Changing the way you manage your property

Knowing what improvements and repairs need to be made, and doing them quickly, is essential if you want to keep your guests happy. But hospitality ...
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Are you attending Profitable Beds in Pubs London?

The inn may be a British institution, but many publican-cum-innkeepers struggle to ensure that their accommodation is as profitable as their food and beverage ...
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The Impact Of Award-Winning Guest Feedback [Interview]

Being selected as the Best International Hotel not once, but twice in as many years would be an incredible feat for any property in any awards programme. But ...
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The currency of trust, and the power of partnerships

“Trust is earned,” says Francine Heywood. “You can’t develop it without a genuinely good product.” In an age where word of mouth has gone digital, and the ...
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Trend Digest: GDPR compliance for hospitality

The 25 May deadline may have come and gone without GDPR police descending from black helicopters to claim €20-million fines, but that doesn't mean compliance ...
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The guests are the judges as 2018 BoHo Awards winners are announced

Following months of baited breath, the winners of the Boutique Hotel Guests Experience Awards 2018 were announced at an Awards Ceremony held at The Montcalm ...
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Shortlist for the 2018 Boutique Hotel Guest Experience Awards ...

Have you entered the BoHo Awards 2018 yet? Entries are now open and some fantastic hotels have already entered. What are you waiting for? The data collection ...
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TripAdvisor makes further changes to its algorithm in 2018

TripAdvisor is continually fine-tuning the way that its algorithm ranks accommodation, activities and restaurants in order to show travellers the most popular ...
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GuestRevu welcomes new Non-Executive Chairman, Phil Davidson

Online reputation management and guest feedback SaaS company, GuestRevu, is delighted to announce the appointment of Phil Davidson to the position of ...
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Still time to enter The BoHo Awards (deadline extended)

We’ve got some great news, and we just can’t hold it in any longer! Entries for the Boutique Hotel Guest Experience Awards have been absolutely overwhelming, ...
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