Connecting in social distancing: the new customer service in hotels

Drawing on both her hands-on industry experience as a hotel manager, and her knowledge gained in her role at Asksuit, Paula Carreirão offers her take on what the new normal in ...
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5 direct booking hacks hotels can look into for after lockdown

With tough times ahead for the hospitality industry, every penny counts. Use these five clever tips to get more direct bookings and spend less on OTA commissions.
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Sink or swim: navigating the Covid-19 crisis and preparing for the future

Great insights from many industry leaders on how and what to do now to prepare for the coming change in the market.
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Understanding guest experience with GuestRevu

Guest feedback is invaluable for garnering insight into your guests’ experiences, their expectations, and where your property may be falling short or sky-rocketing.
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Will you survive a week as GM at the Langdon hotel? [An adventure quiz]

Some days the life of a hotel manager can feel more like a choose your own adventure story... Will you survive a week at the Langdon?
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Making meals picture perfect and instantly Instagrammable

Tips for highlighting the beauty of your food, and enticing diners to take out their phones and share their experiences online
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3 Barriers to localisation in hotel marketing, and how to overcome them

Localising your hospitality marketing content can help attract a wider audience and more guests.
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You need more, not better reviews

If you want to get more bookings, should you be choosing quantity over quality? Here are 7 reasons why we think you need more reviews, not better ones.
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Google Hotels joins the battle for bookings

Where Google Hotels fits into the battle between accommodation providers and OTAs for bookings, and whether it offers an advantage to either side.
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The role of storytelling in the bid for direct and repeat bookings ...

We talk to Liutauras Vaitkevicius of Good Hotel London about the importance of direct and repeat bookings, and how his team make sure that guests return.
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