GuestRevu Blog

If you asked a guest what their favourite part of a stay with you was, it’s unlikely that they’ll respond with comments on dust-free surfaces, white linen and ...

With China making up more than 18% of the world’s population, one would think that marketing to a Chinese audience would be a piece of cake. But as Cho Wong ...

“Trust is earned,” says Francine Heywood. “You can’t develop it without a genuinely good product.” In an age where word of mouth has gone digital, and the ...

Although organisations of any kind can increase brand awareness and attract new customers with social media, businesses that cater to travellers have an edge ...

The hospitality business can be a hard slog, but for those who have what it takes, the rewards and recognition that come with success are definitely worth it, ...

I struggled to sleep on the Thursday before Easter weekend. My mind was working overtime going through all the things that might go wrong — Would we get lost ...

When freelance writer Oobah Butler decided to make a fake restaurant for the purposes of proving that “TripAdvisor was a false reality”, he realised that he ...

On Monday morning, I decided that since I knew all about the high commissions that hotels are charged for bookings through online travel agents (OTAs), I would ...

Remember the days of the professional critic? You’d have the perfect room picked out — the pride of your hotel — and it would be flawlessly cleaned and ...

Choosing the perfect guest feedback and online reputation management partner is no walk in the park. There are a lot of options out there, with most companies ...