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The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. So when Booking.com announced a major update to how these scores are calculated, the hospitality industry...
Back in 2015 when the Royal St Andrews Hotel in Port Alfred, South Africa, opened its doors, they knew they wanted to get guest feedback right from the start. That’s why Difford Louw, the hotel's Sales Manager at the time and now the GM,...
In the ever-evolving hospitality landscape, guest feedback remains as important as ever. Travellers rely on reviews when choosing where to stay, and hotels that respond quickly and professionally to guest feedback reap a multitude of...
GuestRevu is proud to announce its latest achievement at the prestigious 2025 HotelTechAwards. The company was declared the Best Guest Surveys Software and recognised as 1st Runner-Up for Best Reputation Management Software. This year’s...
The high season brings bustling crowds, overwhelming occupancy, and the opportunity to make a lasting impression on your guests. Amid the whirlwind of activity, you might wonder why guest reviews should be a priority – your focus is on...
You know your hotel intimately. You know where to sit to get the best winter sunshine, you know where the dirty laundry is stored (literally), but you don't know what it's like to be a guest at your property. You simply can never...
Your guest experience is a sum of many parts, including everything from your location to your staff's attitude, but perhaps the one that's most easily quantifiable is your amenities. Whether you just provide a bar of soap and a single...
A little while ago, I checked into a hotel and immediately told my two young children, “Hop on the bed, and try not to touch the carpet”. It was filthy. Other than the cleanliness, there was nothing wrong with it. The bed was comfortable,...
The global luxury travel market is huge, not in the number of guests with substantial buying power but the astonishing level of buying power that these luxury travellers have. The good news for hoteliers targeting those top 5% of guests is...
With 490 million monthly users reading 1 billion Tripadvisor reviews and traveller opinions, Tripadvisor has more than earned its place in the hospitality industry. You can’t afford to not show up on your guest’s next search, but how do...