How top hoteliers keep great staff happy [interview]

With the average staff retention rate in the UK hospitality industry sitting 15 percentage points below the national average, we decided to ask a top GM about his staff retention ...
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Understanding guest experience with GuestRevu

Guest feedback is invaluable for garnering insight into your guests’ experiences, their expectations, and where your property may be falling short or sky-rocketing.
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GuestRevu wins two categories in prestigious HotelTechAwards 2020

Reviews from hoteliers have seen GuestRevu win Best Reputation Management Software and Best Guest Survey Provider in 2020's prestigious HotelTechAwards.
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What can hoteliers expect 2020 to hold?

You don’t have to have a crystal ball to look into the future that 2020 holds for the hospitality industry.
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How staff can actively promote your business (without breaking the ...

When you’ve got the right team behind you, it’s only natural for them to want to promote your business in any way that they can
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More than commission: the 6 hidden costs of OTA bookings

While OTAs are a valuable resource for keeping heads in beds and gaining exposure, the cost of bookings that come through them hardly ends at commission
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African properties getting guest experience right, losing out on online ...

While African properties are getting guest experience right, they are not translating their positive guest experiences into a positive online reputation as effectively as they ...
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How TripAdvisor keeps fake reviews in check

What does TripAdvisor consider to be suspicious review activity, and how do they stop fake reviews from reaching property pages?
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Making meals picture perfect and instantly Instagrammable

Tips for highlighting the beauty of your food, and enticing diners to take out their phones and share their experiences online
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How top hotels get great guest feedback

We ask top hoteliers to give us advice on providing consistently excellent experiences and encouraging guests to give them their feedback.
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