GuestRevu Blog

With the average staff retention rate in the UK hospitality industry sitting 15 percentage points below the national average, we decided to ask a top GM about his staff retention ...

Guest feedback is invaluable for garnering insight into your guests’ experiences, their expectations, and where your property may be falling short or sky-rocketing.

Reviews from hoteliers have seen GuestRevu win Best Reputation Management Software and Best Guest Survey Provider in 2020's prestigious HotelTechAwards.

You don’t have to have a crystal ball to look into the future that 2020 holds for the hospitality industry.

When you’ve got the right team behind you, it’s only natural for them to want to promote your business in any way that they can

While OTAs are a valuable resource for keeping heads in beds and gaining exposure, the cost of bookings that come through them hardly ends at commission

While African properties are getting guest experience right, they are not translating their positive guest experiences into a positive online reputation as effectively as they ...

What does TripAdvisor consider to be suspicious review activity, and how do they stop fake reviews from reaching property pages?

Tips for highlighting the beauty of your food, and enticing diners to take out their phones and share their experiences online

We ask top hoteliers to give us advice on providing consistently excellent experiences and encouraging guests to give them their feedback.