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GuestRevu, an award-winning guest survey and reputation management tool designed exclusively for the hospitality industry, proudly announces its new integration with Right Revenue, a leading revenue management solution for hoteliers. This...
In the digital age it is imperative that your hotel has an adequate online presence, in fact over 68% of sales for travel and tourism were made online in 2022. Reviews play a critical role in your hotel's online reputation and can often be...
Leading guest feedback and online reputation management solution GuestRevu and independent academic partner Stenden Univeristy South Africa, are excited to announce entries are now open for the GuestRevu GREAT Awards – celebrating hotels...
Imagine a keen traveller in the days before the internet looking for a place to go and explore. They saunter into a travel agent’s office and look at a wall of around 50 brochures. Which one do they choose? how long do they continue to...
With studies showing that “the travel plans of over 90% of consumers were influenced by evaluations posted on online review websites,” it's no wonder the hospitality industry faces an ongoing battle with fake online reviews, including...
No one likes to get a bad review online. The sinking feeling when you see a one or two out of five rating and the harsh criticisms of unhappy guests erode at the heart of a good hotelier, and at the reputation of your business.
When it comes to online reputation, reviews are undeniably influential for any business, but especially for hotels. Travellers don’t have an opportunity to "try before you buy", so they must rely on reviews from past guests to get a sense...
Reviews come in all shapes and sizes, so to speak. While you probably love getting the warm and fuzzy positive reviews that spur you on to work another day in the crazy world of hospitality, you also have to contend with gut-punch negative...
GuestRevu is honoured to announce our fourth win in the annual HotelTechAwards in both of our categories: Guest Surveys and Reputation Management. The GuestRevu team couldn't be prouder of this year's win which comes hot on the heels of...
Research has shown that responding to online reviews, especially negative ones, increases the trust prospective customers have in your hotel, making them more likely to believe that you care about your guests.