3 Keys to Excellent Housekeeping

If you asked a guest what their favourite part of a stay with you was, it’s unlikely that they’ll respond with comments on dust-free surfaces, white linen and ...
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Being active in your community is good for business

No man is an island, and unless you are on this list, it’s likely that your hotel isn’t one either. It’s not just hard for a property to operate in isolation ...
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How Varied Is Your Hospitality Vocabulary? [quiz]

Just like any sector, the world of hospitality is full of industry-specific terms that we use all the time. And no doubt all the KPIs, ADRs and OTAs that sound ...
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Trend Digest: GDPR compliance for hospitality

The 25 May deadline may have come and gone without GDPR police descending from black helicopters to claim €20-million fines, but that doesn't mean compliance ...
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Hotels have the social edge: 4 Steps to take it further

Although organisations of any kind can increase brand awareness and attract new customers with social media, businesses that cater to travellers have an edge ...
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15 Inspirational quotes from hospitality greats

The hospitality business can be a hard slog, but for those who have what it takes, the rewards and recognition that come with success are definitely worth it, ...
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Trend Digest: How sustainable are you?

Whether it’s doing away with plastic straws, installing solar panels, or contributing towards their communities, many businesses in the hospitality industry ...
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How the Coaching Inn Group uses guest feedback tech to motivate ...

With high staff turnover in the hospitality industry, and sometimes multiple sites to manage, staff motivation can be a challenge to even the most experienced ...
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The anxious traveller — how you can help [checklist]

I struggled to sleep on the Thursday before Easter weekend. My mind was working overtime going through all the things that might go wrong — Would we get lost ...
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Trend Digest: Accessible hospitality for all

It should come as no surprise that a great experience can leave a guest with memories to last a lifetime, and that the memories of a terrible experience can ...
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