An insider look at the UK hospitality industry amid a crisis [interview]

We speak with a UK hotel's general manager about what he has been doing to weather the COVID-19 pandemic while his doors remain open
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How top hoteliers keep great staff happy [interview]

With the average staff retention rate in the UK hospitality industry sitting 15 percentage points below the national average, we decided to ask a top GM about his staff retention ...
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What can hoteliers expect 2020 to hold?

You don’t have to have a crystal ball to look into the future that 2020 holds for the hospitality industry.
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Trend Digest: How co-working spaces can affect your revenue and experience

Why hotel lobbies are transforming into coworking spaces and becoming the hubs of their communities
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How TripAdvisor keeps fake reviews in check

What does TripAdvisor consider to be suspicious review activity, and how do they stop fake reviews from reaching property pages?
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Trend Digest: The perks of cloud-based tech in hospitality

In this week’s trend digest, we look at why an integrated tech stack is so important, how cloud-based tech can help hotels achieve this, and how to make the right choices when it ...
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Are you making a difference or just adding to the trash?

GuestRevu consultant, Amy Branford, looks at what properties can do to become more sustainable, and what the advantages might be.
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Trend Digest: The relationship between hospitality and retail

We explore how the relationship between retail and hospitality is becoming more formalised, and better capitalised upon, by those in both sectors.
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How top hotels get great guest feedback

We ask top hoteliers to give us advice on providing consistently excellent experiences and encouraging guests to give them their feedback.
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How to turn negative guest feedback into an opportunity

Negative feedback, while often disappointing to receive, can be used as an opportunity to market your business.
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