How top hotels get great guest feedback

We ask top hoteliers to give us advice on providing consistently excellent experiences and encouraging guests to give them their feedback.
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How to turn negative guest feedback into an opportunity

Negative feedback, while often disappointing to receive, can be used as an opportunity to market your business.
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Why should the hospitality industry invest in IoT?

The rapidly advancing smart technology known as the Internet of Things can provide a holistic means to ensure guest satisfaction and streamline a range of services all while ...
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Trend Digest: Embracing solo travellers

We look into why travellers are venturing out alone, what they look for from accommodation, and who’s getting their solo offerings right.
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Trend Digest: Accommodating pets in properties

Travelling with pets is a trend that has seen a good deal of traction over the past decade, and we look at how this trend affects accommodation providers.
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You need more, not better reviews

If you want to get more bookings, should you be choosing quantity over quality? Here are 7 reasons why we think you need more reviews, not better ones.
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Trend Digest: Why back-of-house tech shouldn’t be back-of-mind

We look to sources from around the web to find out how effective back-of-house technologies can have a positive impact on guest experience
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The role of storytelling in the bid for direct and repeat bookings ...

We talk to Liutauras Vaitkevicius of Good Hotel London about the importance of direct and repeat bookings, and how his team make sure that guests return.
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What kind of hospitality manager are you?

There are six widely acknowledged management styles that most managers fit into. Take our quiz and find out which kind of hospitality manager you are.
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Trend Digest: Getting the right information for personalisation

Why basic personalisation simply doesn’t cut it any longer, and what can be done to improve the personalised experience that you are offering to your guests.
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