What kind of hospitality manager are you?

When it comes to managing a team, every GM seems to take a different stance. Some prefer to motivate staff with incentives, like Coaching Inn’s hero of the ...
READ MORE

Trend Digest: Getting the right information for personalisation

Are guests getting the kind of personalisation that they want from your property?
READ MORE

Turning a serviced apartment stay into an experience

When it comes to turning a stay into an experience, it is easy to assume that hotels have the upper-hand. After all, they have the convenience of a wide array ...
READ MORE

Trend Digest: Top trends for tour operators

It is a truth universally acknowledged that the tourism industry is a fickle field. It changes from year to year as new generations come of a travelling age, ...
READ MORE

How hotels embrace the spirit of giving year-round

Whether you’re accustomed to snow or sun this time of the year, and whatever you are celebrating, there is one thing that December reminds us of all around the ...
READ MORE

Trend Digest: Health and Wellness In Hospitality

I remember walking down a dingy corridor in the early noughties, towel in hand, trainers squeaking on the polished tiles as I made my way to the dreaded, ...
READ MORE

Trend Digest: Serving Trends To F&B

Every month, we delve into the latest trends in the hospitality industry, pulling resources from across the web together to help hoteliers understand and make ...
READ MORE

The importance of a meritocracy like TripAdvisor in hospitality ...

Some properties think of TripAdvisor as their best friend, others their worst enemy. But when it comes to online reviews, it is the one place that every ...
READ MORE

5 Properties That Embrace the Appeal of Barefoot Luxury for Travellers

At a glance, the phrase ‘barefoot luxury’ sounds like an oxymoron. Where bare feet bring to mind homeliness, childhood and comfort; luxury evokes a sense of ...
READ MORE

3 Keys to Excellent Housekeeping

If you asked a guest what their favourite part of a stay with you was, it’s unlikely that they’ll respond with comments on dust-free surfaces, white linen and ...
READ MORE

Download

No thanks

Downloads library

Check out our downloadable ebooks and guides!

Email-Marketing-Mistakes-That-Could-Cost-Your-Hotel-Bookings
How-People-Do-Travel-Related-Web-Browsing
Visit library