GuestRevu Blog

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    Best practices

    Manage negative guest reviews with the 4 Rs

    Reviews come in all shapes and sizes, so to speak. While you probably love getting the warm and fuzzy positive reviews that spur you on to work another day in the crazy world of hospitality, you also have to contend with gut-punch negative...

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    Reports you should bring to your meetings

    Hoteliers’ business acumen is supported by the tech tools they use to capitalise on guest feedback, and the data collected by those automated solutions helps hoteliers discover strategic opportunities that benefit guest experiences and...

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