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In the world of hospitality, your staff are your reputation. Every interaction, whether it’s a warm smile or a simple “Good afternoon, ma’am, how are you today?” can leave a lasting impression and lead to a positive review. That’s why a...
A hotel Booking Engine is an online platform or software that allows customers to search for, view, and book hotel rooms and self-catering accommodation directly on a hotel's or property's website. It integrates with the accommodation's...
In the dynamic and ever-evolving world of hospitality, the choice of a PMS stands as a pivotal decision for hoteliers. It's a choice that can shape the future of a hotel, impacting everything from operational efficiency to guest...
Your guest experience is a sum of many parts, including everything from your location to your staff's attitude, but perhaps the one that's most easily quantifiable is your amenities. Whether you just provide a bar of soap and a single...
According to the Global Wellness Institute, wellness tourism was worth $651 billion globally in 2022, and is forecast to grow to a massive $1.4 trillion by 2027. An article by Łódź University found that the post-COVID wellness tourism...
A little while ago, I checked into a hotel and immediately told my two young children, “Hop on the bed, and try not to touch the carpet”. It was filthy. Other than the cleanliness, there was nothing wrong with it. The bed was comfortable,...
From washing pots for pocket money to working with some of the UK’s most famous hotel brands (and owning a restaurant), Stevie Reffin has experienced hospitality from all angles. He’s now the Head of Partnerships at RoomRaccoon, and uses...
The global luxury travel market is huge, not in the number of guests with substantial buying power but the astonishing level of buying power that these luxury travellers have. The good news for hoteliers targeting those top 5% of guests is...
With 490 million monthly users reading 1 billion Tripadvisor reviews and traveller opinions, Tripadvisor has more than earned its place in the hospitality industry. You can’t afford to not show up on your guest’s next search, but how do...
In the digital age it is imperative that your hotel has an adequate online presence, in fact over 68% of sales for travel and tourism were made online in 2022. Reviews play a critical role in your hotel's online reputation and can often be...