15 Inspirational quotes from hospitality greats
- 03/05/2018
- Reputation
The hospitality business can be a hard slog, but for those who have what it takes, the rewards and recognition that come with success are definitely worth it, ...
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Trend Digest: How sustainable are you?
- 26/04/2018
- Trend Digests
Whether it’s doing away with plastic straws, installing solar panels, or contributing towards their communities, many businesses in the hospitality industry ...
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How the Coaching Inn Group uses guest feedback tech to motivate ...
- 12/04/2018
- Case studies
With high staff turnover in the hospitality industry, and sometimes multiple sites to manage, staff motivation can be a challenge to even the most experienced ...
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The anxious traveller — how you can help [checklist]
- 05/04/2018
- Guest experience
I struggled to sleep on the Thursday before Easter weekend. My mind was working overtime going through all the things that might go wrong — Would we get lost ...
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Trend Digest: Accessible hospitality for all
- 29/03/2018
- Trend Digests
It should come as no surprise that a great experience can leave a guest with memories to last a lifetime, and that the memories of a terrible experience can ...
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Earn more direct bookings for your hotel with transparency
- 15/02/2018
- Reputation
On Monday morning, I decided that since I knew all about the high commissions that hotels are charged for bookings through online travel agents (OTAs), I would ...
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The old ideas behind new technologies [Infographic]
- 01/02/2018
- Best practices
Technology is rapidly affecting how we live our everyday lives, from using our smartphones to stay constantly connected to using online reviews to help us make ...
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Keep your edge online and off: how top UK hotel operator uses guest ...
- 23/11/2017
- Reputation
When the Coaching Inn Group set its sights on being the best independent operator of regional hotels in the country, the group's leadership knew that they ...
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Why you should never block a bad review (and what to do instead)
- 16/11/2017
- Best practices
No one likes to get a bad review online. The sinking feeling when you see a one or two out of five rating and the harsh criticisms of unhappy guests erode at ...
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Trend digest: 2017’s top social media advice
- 26/10/2017
- Best practices
It’s hard to deny the importance of social media. The opportunities that it provides for advertising are practically endless, and they’re constantly changing. ...
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