6 Must-ask questions to consider before buying a PMS

Your property management system (PMS) forms the administrative heart of your hotel, which means choosing the right one is essential. And even if you’re ...
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Forget the app (for now) and focus on making your website mobile ...

With mobile now the preferred medium for visitors interacting with travel websites or booking hotels, it’s no longer a question of “mobile vs. desktop”.
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Shop like a traveller: keeping on top of your hotel's online image

The path to purchase for travellers is not as straightforward as it used to be – they may begin with Googling your region, a popular local attraction or even a ...
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The pros and cons of texting your guests

We live in a world where almost every person owns a mobile phone and instant messaging has become a communication priority, and where an email can look to grab ...
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5 pre-stay communication techniques to help improve your guest ...

Many hoteliers tend to think pre-stay communication isn’t really that important – the guest has booked, their business is secured, the real focus comes while ...
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How hotels can benefit from the growing interest in wellness tourism

Wellness tourism was worth $563 billion globally in 2015 and is expected to grow by 9% in 2017, nearly 50% faster than overall global tourism. The growth in ...
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Trend digest: modern revenue management

The many moving parts that make up any hotel business are usually difficult to predict, manage, and optimise. Revenue management is no exception, and (like ...
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Top hotel marketing trends for 2017

Another year, and with it, more rapidly evolving marketing trends for hoteliers and managers to consider as we head into 2017.
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Taking the first steps toward personalisation in 2017

Hoteliers are hearing it from industry leaders constantly, in order to remain relevant in the changing hospitality industry, it’s time to ‘personalise’ the ...
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Why measuring guest feedback is essential for hotel groups

Managing any business across different branches and locations is no easy task, and a hotel group is no exception. As your locations diversify and your business ...
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