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It’s been said over and over again: hospitality isn't just about providing a place to stay, it’s about creating an experience. From the moment a prospective guest first sees your hotel brand while browsing Instagram for holiday ideas, to...
It's not always easy to have everyone in the team firing on all cylinders all of the time, and with the high-pressure environment of the hospitality industry, it’s even more vital that hoteliers have everyone working with one another to...
Imagine a keen traveller in the days before the internet looking for a place to go and explore. They saunter into a travel agent’s office and look at a wall of around 50 brochures. Which one do they choose? how long do they continue to...
With studies showing that “the travel plans of over 90% of consumers were influenced by evaluations posted on online review websites,” it's no wonder the hospitality industry faces an ongoing battle with fake online reviews, including...
No one likes to get a bad review online. The sinking feeling when you see a one or two out of five rating and the harsh criticisms of unhappy guests erode at the heart of a good hotelier, and at the reputation of your business.
Reviews come in all shapes and sizes, so to speak. While you probably love getting the warm and fuzzy positive reviews that spur you on to work another day in the crazy world of hospitality, you also have to contend with gut-punch negative...
Technology has drastically changed how we live our everyday lives, from using our phones to stay constantly connected to everything and everyone to using online reviews to help us make almost all of our purchasing decisions.
Purpose-built, automated software can be invaluable for keeping on top of both front-of-office and back-of-office tasks, especially amid staffing shortages in the hospitality industry. Hoteliers can attest to the countless hours (and...
Hotel maintenance is a complex undertaking, involving a broad spectrum of activities. Keeping systems, equipment, and facilities in working order and in good condition is a top priority for hotel owners, and it directly affects customer...
Airbnb and other similar style listings were booming post-lockdowns, as travellers sought smaller, more intimate lodgings that felt safer than hotels. People wanted to get out and explore again, but they still feared the high risk of...