Are you speaking your guests’ love language?
- 09/02/2021
- All blogs
Find out different ways to ensure your guests have the perfect stay by communicating through the five love languages, originally defined by Dr Gary Chapman. Hospitality ...
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What can hoteliers expect 2020 to hold?
- 19/12/2019
- Best practices
You don’t have to have a crystal ball to look into the future that 2020 holds for the hospitality industry.
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How top hotels get great guest feedback
- 12/09/2019
- Guest experience
We ask top hoteliers to give us advice on providing consistently excellent experiences and encouraging guests to give them their feedback.
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Why should the hospitality industry invest in IoT?
- 11/07/2019
- Guest experience
The rapidly advancing smart technology known as the Internet of Things can provide a holistic means to ensure guest satisfaction and streamline a range of services all while ...
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3 Barriers to localisation in hotel marketing, and how to overcome them
- 23/05/2019
- Hotel marketing
Localising your hospitality marketing content can help attract a wider audience and more guests.
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Trend Digest: Getting the right information for personalisation
- 28/02/2019
- Best practices
Why basic personalisation simply doesn’t cut it any longer, and what can be done to improve the personalised experience that you are offering to your guests.
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Trend Digest: Health and Wellness In Hospitality
- 29/11/2018
- Best practices
In this month’s trend digest, we turn to sources from around the web to look at wellness and its impact on the hospitality industry.
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Keeping up with the new TripAdvisor
- 22/11/2018
- TripAdvisor
With big change to TripAdvisor’s user feeds, we look at how a travel feed for users will impact businesses that list on the review giant’s site.
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Trend Digest: Artificial Intelligence in Hospitality
- 27/09/2018
- Guest experience
We look to sources from around the web to find out where artificial intelligence fits into a hospitality environment.
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The anxious traveller — how you can help [checklist]
- 05/04/2018
- Guest experience
We look at how accommodation providers can help their guests to feel more at ease when making a booking, before they arrive, and during their stays.
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