How top hotels get great guest feedback

We ask top hoteliers to give us advice on providing consistently excellent experiences and encouraging guests to give them their feedback.
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Why should the hospitality industry invest in IoT?

The rapidly advancing smart technology known as the Internet of Things can provide a holistic means to ensure guest satisfaction and streamline a range of services all while ...
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3 Barriers to localisation in hotel marketing, and how to overcome them

Localising your hospitality marketing content can help attract a wider audience and more guests.
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Trend Digest: Getting the right information for personalisation

Why basic personalisation simply doesn’t cut it any longer, and what can be done to improve the personalised experience that you are offering to your guests.
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Trend Digest: Health and Wellness In Hospitality

In this month’s trend digest, we turn to sources from around the web to look at wellness and its impact on the hospitality industry.
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Keeping up with the new TripAdvisor

With big change to TripAdvisor’s user feeds, we look at how a travel feed for users will impact businesses that list on the review giant’s site.
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Trend Digest: Artificial Intelligence in Hospitality

We look to sources from around the web to find out where artificial intelligence fits into a hospitality environment.
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The anxious traveller — how you can help [checklist]

We look at how accommodation providers can help their guests to feel more at ease when making a booking, before they arrive, and during their stays.
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George Westwell's secrets to running a successful serviced apartment ...

We speak to George Westwell about where luxury serviced apartments fit into the growing hospitality sector.
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Trend digest: What to expect in 2018

We’ve been keeping an eye on it for you, and have put together this list of the top five trends we think you should keep an eye on in 2018.
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