Trend digest – guest personalisation in the hotel industry

Businesses cannot hide behind excuses not to create memorable and unique experiences for travellers. We round up a few personalisation trends to keep in mind...
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5 Pre-stay communication techniques to help improve your guest experience

We’ve outlined five quick and effective strategies you can use to communicate with your guests before they arrive to improve the quality of their stay.
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From mobile app to personal butler: five hotels getting personalisation ...

Five examples of hotels going above and beyond to ensure that their guests are treated as individuals and their stays are tailored to their particular needs.
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What hoteliers need to know about personalisation technology

When used effectively, there are many types of technology that allow hoteliers to easily collect and interpret data to enhance efforts at personalisation ...
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Taking the first steps toward personalisation in your hotel

Industry leaders are all saying it’s time to 'personalise' the guest experience, but what does this actually mean? And where and how do you start?
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