Chatbots, reviews and integrated guest communications – the future of ...
- 30/09/2020
- Hotel marketing
Asksuite and GuestRevu have brought together online chatbot technology, and guest feedback and online reputation management tools to enhance guest trust and communication.
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Connecting in social distancing: the new customer service in hotels
- 07/05/2020
- Guest experience
Drawing on both her hands-on industry experience as a hotel manager, and her knowledge gained in her role at Asksuit, Paula Carreirão offers her take on what the new normal in ...
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5 direct booking hacks hotels can look into for after lockdown
- 23/04/2020
- Hotel marketing
With tough times ahead for the hospitality industry, every penny counts. Use these five clever tips to get more direct bookings and spend less on OTA commissions.
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Sink or swim: navigating the Covid-19 crisis and preparing for the future
- 02/04/2020
- Hotel marketing
Great insights from many industry leaders on how and what to do now to prepare for the coming change in the market.
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More than commission: the 6 hidden costs of OTA bookings
- 21/11/2019
- Direct bookings
While OTAs are a valuable resource for keeping heads in beds and gaining exposure, the cost of bookings that come through them hardly ends at commission
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Google Hotels joins the battle for bookings
- 18/04/2019
- Hotel marketing
Where Google Hotels fits into the battle between accommodation providers and OTAs for bookings, and whether it offers an advantage to either side.
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5 Online Booking Pitfalls and How To Avoid Them
- 08/08/2018
- Hotel marketing
From your users forgetting about you to not trusting your payment process, there are a myriad of ways your hotel’s online booking process can fall short of user expectations and, ...
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Marketing your hotel to Chinese FITs
- 19/07/2018
- Hotel marketing
We speak to Cho Wong, Managing Director of Compass Edge Europe, about how the challenge of marketing to a Chinese audience can be met, and how hoteliers can attract, and delight, ...
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Catching MICE with guest feedback
- 07/06/2018
- Guest experience
How guest feedback (and a great guest feedback partner like GuestRevu) can help accommodation providers to prepare their properties for Meetings, Incentives, Conferences and ...
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Earn more direct bookings for your hotel with transparency
- 15/02/2018
- Best practices
How transparency can be used to build trust in your brand, motivate staff and increase direct bookings
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