Connecting in social distancing: the new customer service in hotels

Drawing on both her hands-on industry experience as a hotel manager, and her knowledge gained in her role at Asksuit, Paula Carreirão offers her take on what the new normal in ...
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5 direct booking hacks hotels can look into for after lockdown

With tough times ahead for the hospitality industry, every penny counts. Use these five clever tips to get more direct bookings and spend less on OTA commissions.
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Sink or swim: navigating the Covid-19 crisis and preparing for the future

Great insights from many industry leaders on how and what to do now to prepare for the coming change in the market.
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More than commission: the 6 hidden costs of OTA bookings

While OTAs are a valuable resource for keeping heads in beds and gaining exposure, the cost of bookings that come through them hardly ends at commission
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Google Hotels joins the battle for bookings

Where Google Hotels fits into the battle between accommodation providers and OTAs for bookings, and whether it offers an advantage to either side.
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5 Online Booking Pitfalls and How To Avoid Them

From your users forgetting about you to not trusting your payment process, there are a myriad of ways your hotel’s online booking process can fall short of user expectations and, ...
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Marketing your hotel to Chinese FITs

We speak to Cho Wong, Managing Director of Compass Edge Europe, about how the challenge of marketing to a Chinese audience can be met, and how hoteliers can attract, and delight, ...
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Catching MICE with guest feedback

How guest feedback (and a great guest feedback partner like GuestRevu) can help accommodation providers to prepare their properties for Meetings, Incentives, Conferences and ...
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Earn more direct bookings for your hotel with transparency

How transparency can be used to build trust in your brand, motivate staff and increase direct bookings
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Trend digest: Calling a truce in the battle for bookings

Hotels know that OTAs charge too much commission, but direct bookings struggle to bring in new guests. Is there a balance to be found between the two sides?
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