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With around 10 years hospitality management and marketing experience, Lisa has an intimate knowledge of the hospitality industry. She is dedicated to keeping up to date with industry trends and providing useful and relevant information for hoteliers.
Imagine a keen traveller in the days before the internet looking for a place to go and explore. They saunter into a travel agent’s office and look at a wall of around 50 brochures. Which one do they choose? how long do they continue to...
No one likes to get a bad review online. The sinking feeling when you see a one or two out of five rating and the harsh criticisms of unhappy guests erode at the heart of a good hotelier, and at the reputation of your business.
Reviews come in all shapes and sizes, so to speak. While you probably love getting the warm and fuzzy positive reviews that spur you on to work another day in the crazy world of hospitality, you also have to contend with gut-punch negative...
One surefire way to improve any hotel’s bottom line is to increase direct bookings – any booking that comes directly to the hotel via its website, email/phone call or walk-in. The benefits of direct bookings are twofold: first, you avoid...
GuestRevu is honoured to announce our fourth win in the annual HotelTechAwards in both of our categories: Guest Surveys and Reputation Management. The GuestRevu team couldn't be prouder of this year's win which comes hot on the heels of...
No matter how hard you try, it is impossible to keep all of your guests happy all of the time, and the busy times of the year are often when things slip up and reviewers can be particularly harsh with their criticisms. To help you keep...
No matter the size, shape or style of your hotel, delighting guests, surpassing expectations and earning repeat visits can make a big difference to your bottom line. The reason for this is twofold: Firstly, having satisfied (or better...
Technology has drastically changed how we live our everyday lives, from using our phones to stay constantly connected to everything and everyone to using online reviews to help us make almost all of our purchasing decisions.
You only have to have been working in the hospitality industry for a very short time before you have a hilarious dinner time story to tell. Usually it’s something a guest has said or done, or something that has gone completely wrong from...
Research has shown that responding to online reviews, especially negative ones, increases the trust prospective customers have in your hotel, making them more likely to believe that you care about your guests.
