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With around 10 years hospitality management and marketing experience, Lisa has an intimate knowledge of the hospitality industry. She is dedicated to keeping up to date with industry trends and providing useful and relevant information for hoteliers.
In the digital age is it imperative that your hotel has an adequate online presence, in fact over 68% of sales for travel and tourism were made online in 2022. Reviews play a critical role in your hotel's online reputation and can often be...
It’s been said over and over again: hospitality isn't just about providing a place to stay, it’s about creating an experience. From the moment a prospective guest first sees your hotel brand while browsing Instagram for holiday ideas, to...
London, 12 July 2023 - The highly anticipated GuestRevu GREAT Awards, which recognise and celebrate Guest-Rated Excellence in Accommodation and Travel, has announced a much-anticipated extension to the entries deadline. In an exciting...
If you’re looking for ways to improve guest experience at your hotel, who better to look to for advice than hoteliers who've won awards thanks to the fantastic experiences that they provide their guests?
It's not always easy to have everyone in the team firing on all cylinders all of the time, and with the high-pressure environment of the hospitality industry, it’s even more vital that hoteliers have everyone working with one another to...
Leading guest feedback and online reputation management solution GuestRevu and independent academic partner Stenden Univeristy South Africa, are excited to announce entries are now open for the GuestRevu GREAT Awards – celebrating hotels...
Imagine a keen traveller in the days before the internet looking for a place to go and explore. They saunter into a travel agent’s office and look at a wall of around 50 brochures. Which one do they choose? how long do they continue to...
No one likes to get a bad review online. The sinking feeling when you see a one or two out of five rating and the harsh criticisms of unhappy guests erode at the heart of a good hotelier, and at the reputation of your business.
Reviews come in all shapes and sizes, so to speak. While you probably love getting the warm and fuzzy positive reviews that spur you on to work another day in the crazy world of hospitality, you also have to contend with gut-punch negative...
One surefire way to improve any hotel’s bottom line is to increase direct bookings – any booking that comes directly to the hotel via its website, email/phone call or walk-in. The benefits of direct bookings are twofold: first, you avoid...
