GuestRevu, the leading provider of guest survey solutions for the hospitality industry, is pleased to announce a powerful new integration with HiJiffy, the AI-powered guest communication platform used by hotels worldwide.
This partnership allows hoteliers to automate and personalise guest feedback requests via WhatsApp, making it easier than ever to collect reviews and insights that drive better guest experiences.
HiJiffy’s innovative messaging platform connects with a property’s PMS and other systems to centralise guest communication across multiple channels, including website chat, email, and WhatsApp. This new strategic partnership now enables hotels using both platforms to automatically send GuestRevu guest satisfaction surveys via WhatsApp, one of the most widely used and preferred messaging platforms globally.
By meeting guests where they already are, the integration significantly increases survey response rates, allowing hoteliers to gather more guest insights, respond more effectively, and drive continuous improvements in service quality.
"At HiJiffy, we’re committed to helping hotels deliver exceptional guest experiences and drive operational impact through automation,” said Tiago Araújo, CEO & Founder of HiJiffy.
"Our integration with GuestRevu allows hotels to seamlessly send guest surveys via WhatsApp, significantly increasing the number of reviews submitted. By making it easier for guests to share their feedback, we’re empowering hoteliers to capture more insights and take faster action."
HiJiffy consolidates all guest communication into one streamlined console, helping hotels manage queries, campaigns, upselling, and guest relationships across multiple channels. With GuestRevu’s automated feedback and review management tools now integrated, hotels gain a more holistic view of the guest journey before, during, and after their stay.
With GuestRevu and HiJiffy working in sync, guest data flows seamlessly between platforms. After checkout, guests receive a personalised WhatsApp message inviting them to complete a short survey and share their experience. By simplifying this process and using channels guests are already familiar with, hoteliers can build stronger relationships, boost their online reputation, and drive continuous service improvements.
“At GuestRevu, our priority is to meet the needs of both our clients and their guests. By collaborating with the leading industry partners, like HiJiffy, we empower hoteliers with a tech stack that enables them to make informed decisions and elevate guest experiences,” said Chris Alexandre, CEO and Founder of GuestRevu.
“Our clients requested an integration like the one we now offer between GuestRevu and HiJiffy, and we’re thrilled to deliver a comprehensive suite of tools that enhance guest communication, insight, and engagement in innovative and impactful ways.”
The partnership is announced as part of GuestRevu’s growing suite of integrations designed to support a connected, data-driven approach to hospitality. As the demand for seamless guest experiences increases, tools like GuestRevu and HiJiffy are empowering hotels to meet modern expectations with efficiency and ease.
About GuestRevu
GuestRevu provides award-winning guest feedback and online reputation management tools tailor-made for the hospitality industry, enabling hoteliers worldwide to gain a deeper, guest-focused understanding of operational strengths and weaknesses, monitor and manage their online reputation and reviews, and improve guest satisfaction. Listening to and learning from guests enables hoteliers to drive more direct bookings, build lasting loyalty and ultimately increase revenue. As a Tripadvisor Platinum Review Collection Partner, GuestRevu also gives clients the opportunity to boost their online reviews and ratings on the world’s largest review site.
About Hijiffy
HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub. Powered by its proprietary AI across the full guest journey, HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages. In 2025, more than 2,100 hotels in over 60 countries reimagine guest communications with HiJiffy's omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentiment analysis, voice assistance, generative AI, and more.
