The Impact Of Award-Winning Guest Feedback [Interview]

Being selected as the Best International Hotel not once, but twice in as many years would be an incredible feat for any property in any awards programme. But ...
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Catching MICE with guest feedback

Does the thought of hundreds of guests descending on your property, filling the rooms, restaurant, halls and lobby sound like a dream, or a nightmare? On the ...
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The currency of trust, and the power of partnerships

“Trust is earned,” says Francine Heywood. “You can’t develop it without a genuinely good product.” In an age where word of mouth has gone digital, and the ...
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How the Coaching Inn Group uses guest feedback tech to motivate ...

With high staff turnover in the hospitality industry, and sometimes multiple sites to manage, staff motivation can be a challenge to even the most experienced ...
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4 Ways that feedback can get your priorities straight

Managing a hotel is all about making tough decisions and finding answers to difficult questions: Where do you spend your limited budget? Whose side do you take ...
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The old ideas behind new technologies [Infographic]

Technology is rapidly affecting how we live our everyday lives, from using our smartphones to stay constantly connected to using online reviews to help us make ...
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Show me the numbers — why GuestRevu is the right choice for you

Choosing the perfect guest feedback and online reputation management partner is no walk in the park. There are a lot of options out there, with most companies ...
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5 tips for an award-winning guest experience

If you’re looking for ways to improve guest experience at your hotel, who better to ask than the winners of the 2017 Boutique Hotel Guest Experience Awards?
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How smart hotel marketers get the most out of guest feedback and ...

Everyone and their aunt can do marketing. All you need is a Facebook account, right? Maybe throw a tweet or two in there as well, and you’re good to go! What ...
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Tour operators: it’s time to manage guest feedback online

As a tour operator, you sell “once in a lifetime” experiences to travellers, most of whom are often new guests. This makes your marketing strategies essential, ...
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