How top hoteliers keep great staff happy [interview]

With the average staff retention rate in the UK hospitality industry sitting 15 percentage points below the national average, we decided to ask a top GM about his staff retention ...
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Understanding guest experience with GuestRevu

Guest feedback is invaluable for garnering insight into your guests’ experiences, their expectations, and where your property may be falling short or sky-rocketing.
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GuestRevu wins two categories in prestigious HotelTechAwards 2020

Reviews from hoteliers have seen GuestRevu win Best Reputation Management Software and Best Guest Survey Provider in 2020's prestigious HotelTechAwards.
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What can hoteliers expect 2020 to hold?

You don’t have to have a crystal ball to look into the future that 2020 holds for the hospitality industry.
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African properties getting guest experience right, losing out on online ...

While African properties are getting guest experience right, they are not translating their positive guest experiences into a positive online reputation as effectively as they ...
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What being best in the world has meant for us in 2019

We have upgraded and updated the solutions that won us the 2019 HotelTechAwards reflecting the changes that were requested.
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How top hotels get great guest feedback

We ask top hoteliers to give us advice on providing consistently excellent experiences and encouraging guests to give them their feedback.
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What today’s guests want, and what they don’t [infographic]

We’ve analysed over 150,000 direct and online reviews to find out which features guests appreciate, and which they wish were better, and have put the results into an insightful ...
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Trish Luies: The backbone of GuestRevu’s award-winning support [interview]

We chat to support manager, Trish Luies, about why it’s important to monitor and manage your feedback, what makes us stand out from the crowd, and more.
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The role of storytelling in the bid for direct and repeat bookings ...

We talk to Liutauras Vaitkevicius of Good Hotel London about the importance of direct and repeat bookings, and how his team make sure that guests return.
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