GuestRevu Blog

Keeping an eye on what guests are saying online about you and your competition can help you discover what makes you unique.

Have you ever noticed that there is often some disconnect between a rating you received from a guest in an online review and the comment they wrote with it?

Online reputation management (ORM) is firstly, managing your hotel’s online brand in relation to reviews, ratings or even just mentions (both positive and negative) in the online ...

On 12 and 13 July, the annual Serviced Apartment Summit Europe, was held in London. Representatives from GuestRevu’s London office attended the summit.

If your staff is enthusiastic and eager to please, that positive energy is transferred to the guests, and their experience ends up online for the world to see.

Without smart data, your operational and marketing decisions are likely to be based on hunches and whims – not usually a sound business plan ...

The NPS is a management tool and customer loyalty metric that operates on a simple scoring system, asking that all-important question, “Would you recommend us?”

When used as a form of social proof, feedback from past guests is crucial in encouraging new guests to visit your hotel.

TripAdvisor has implemented an updated algorithm for ranking accommodation properties. Learn how to maintain and improve your ranking.

Having an active TripAdvisor listing is achieved by ensuring that as many of your guests as possible write reviews as frequently as possible.