Tour operators: it’s time to manage guest feedback online

As a tour operator, you sell “once in a lifetime” experiences to travellers. This makes your marketing strategies and managing your online reviews essential.
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Where Guest Engagement and Technology Meet For Boutique Hotels

Even boutique hotel guests looking for hands-on, unique experiences have come to expect the speed and convenience that modern technology provides.
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GuestRevu CEO talks revenue & guest reviews at WTM Africa

GuestRevu CEO, Chris Alexandre, was selected to talk at WTM Africa about how guest reviews can help maximise hotel revenue. Here are some highlights ...
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5 Pre-stay communication techniques to help improve your guest experience

We’ve outlined five quick and effective strategies you can use to communicate with your guests before they arrive to improve the quality of their stay.
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Guest intelligence tech – making life easier for general managers

Technological tools abound that promise to simplify, automate and facilitate the job of a hotel GM. One such tool is guest intelligence technology.
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Bridging the gap: How to see your hotel through your guests’ eyes

There is often a gap between what hoteliers think matters to guests and what actually matters. Paying attention to guest feedback can help bridge this gap.
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Why measuring guest feedback is essential for hotel groups

As your locations diversify and your business grows, so you need more sophisticated and powerful tools to help you manage your various properties.
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The secret to an engaging online guest questionnaire

A well-designed questionnaire can give you invaluable insight into the general guest experience and overall quality of your hotel.
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Using online information to define and refine your competitive edge for ...

Keeping an eye on what guests are saying online about you and your competition can help you discover what makes you unique.
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Ratings or reviews – learning to read between the lines

Have you ever noticed that there is often some disconnect between a rating you received from a guest in an online review and the comment they wrote with it?
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