What can hoteliers expect 2020 to hold?
Depending on who you ask, the future is somewhere between impossible and very difficult to predict, but you don’t have to have a crystal ball to look into what 2020 holds for the hospitality industry.
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Feedback (4)
African properties getting guest experience right, losing out on online reputation
Cape Town, South Africa: Hospitality professionals and technology providers from across the continent came together at the fourth annual THINC Africa conference in Cape Town on Friday, 15 November, to discuss and explore the exciting...
What being best in the world has meant for us in 2019
In a world where accolades are handed out like candy at a supermarket, it would be easy to think that awards mean little. But every now and then an award comes along that really means something, and I’ve found those to be the ones based on...
How top hotels get great guest feedback
Every hotelier has a perfect journey that they would like their guests to take — booking their stay directly through the property’s website, having a memorable experience, leaving a glowing review on every platform available, and returning...
What today’s guests want, and what they don’t [infographic]
In a constantly shifting industry like hospitality, it can be easy to lose track of guests’ changing needs and fall into the rhythm of providing the amenities and services that you think guests want. That’s why we’ve analysed over 15,000...
Tersia Luies: The backbone of GuestRevu’s award-winning support [interview]
A company is nothing without the people behind it, and one of the people behind the world-class and award-winning support that GuestRevu offers is Tersia Luies.
The role of storytelling in the bid for direct and repeat bookings [interview]
Highlighting your unique selling points to potential guests through engaging storytelling can encourage them to book through your website rather than via OTAs, and hopefully see them return. One hotel that knows how to position its...
Why guests leave hotel reviews (and how to get better ones)
With the growth of online spaces populated by user-generated content, word of mouth is increasingly becoming digitised, and reviews that are shared with online communities often even overshadow the recommendations that are passed on in...
Last chance to let your feedback shine in BoHo Awards 2019
If you missed the 31 January deadline to enter the Boutique Hotel Guest Experience Awards, you're in luck! Due to the influx of last-minute entries, the organisers have decided to extend the deadline for entries until 08 February.
GuestRevu Is Top Hotel Tech According To User Reviews
We’re thrilled to announce that our clients have helped us to reach the #1 spots in both the Guest Feedback and Reputation Management categories on Hotel Tech Report!