Attitude is everything and other lessons hoteliers learned during covid
- 06/05/2021
- News
The hospitality industry has had some real lows – what has kept other hospitality professionals motivated?
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An insider look at the UK hospitality industry amid a crisis [interview]
- 19/03/2020
- Best practices
We speak with a UK hotel's general manager about what he has been doing to weather the COVID-19 pandemic while his doors remain open
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Tersia Luies: The backbone of GuestRevu’s award-winning support [interview]
- 13/06/2019
- TripAdvisor
We chat to support manager, Tersia Luies, about why it’s important to monitor and manage your feedback, what makes us stand out from the crowd, and more.
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The role of storytelling in the bid for direct and repeat bookings ...
- 11/04/2019
- Guest experience
We talk to Liutauras Vaitkevicius of Good Hotel London about the importance of direct and repeat bookings, and how his team make sure that guests return.
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The importance of a meritocracy like TripAdvisor in hospitality [interview]
- 18/10/2018
- TripAdvisor
We speak to TripAdvisor's Sally Davey about the importance of guest reviews, the role of management responses and more.
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Marketing your hotel to Chinese FITs [interview]
- 19/07/2018
- Hotel marketing
We speak to Cho Wong, Managing Director of Compass Edge Europe, about how the challenge of marketing to a Chinese audience can be met, and how hoteliers can attract, and delight, ...
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The Impact Of Award-Winning Guest Feedback [Interview]
- 14/06/2018
- Guest experience
Winners of the BoHos’ Best International hotel for two years running discuss the impact that guest feedback has on the experience that they provide.
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Uniting space, staff and guests through art with ARTIQ [interview]
- 17/05/2018
- Guest experience
We talk to Patrick McCrae of ARTIQ about how art and hospitality can come together to reflect brand identity, increase productivity and enhance guest experience.
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The art of an enriching guest experience [interview]
- 19/04/2018
- Guest experience
Great guest experiences don’t just happen — they take hard work and planning. We discuss with Herbert Laubichler-Pichler the ways in which he turns a visit to Vietnam into an ...
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Hospitality technology in an international market [interview]
- 08/03/2018
- Interviews
Phil Davidson speaks to us about what great hospitality technologies have in common, and how they fit into an international market
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