The importance of a meritocracy like TripAdvisor in hospitality ...

Some properties think of TripAdvisor as their best friend, others their worst enemy. But when it comes to online reviews, it is the one place that every ...
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Marketing your hotel to Chinese FITs

With China making up more than 18% of the world’s population, one would think that marketing to a Chinese audience would be a piece of cake. But as Cho Wong ...
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The Impact Of Award-Winning Guest Feedback [Interview]

Being selected as the Best International Hotel not once, but twice in as many years would be an incredible feat for any property in any awards programme. But ...
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Uniting space, staff and guests through art with ARTIQ [interview]

Hotel art suffers from an unflattering stereotype – that of the inoffensive but unmemorable image, only called "art" by the most generous definition of the ...
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The art of an enriching guest experience [interview]

From greeting visitors to his parents’ guesthouse at the age of 10, to making travellers staying at The Anam in Cam Ranh, Vietnam feel at home, Herbert ...
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Hospitality technology in an international market [interview]

With an impressive background in the hospitality technology field behind him, including positions on the boards of companies such as Blue Runner Solutions, ...
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George Westwell's secrets to running a successful serviced apartment ...

With a portfolio of luxury serviced apartments and aparthotels throughout London, and plans to expand into the Middle East and Europe, few know more about what ...
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A roadmap to hotel technology: Interview with Robert Holland

Technology never stands still, and keeping a finger on the pulse of the latest trends can be a daunting task. And yet, it’s a task that Robert Holland embraces ...
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The blurring of lines between hotels and serviced apartments: ...

The hospitality industry is quickly expanding to include a number of niche sectors, from the traditional boutique hotel to serviced apartments and everything ...
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Are you keeping your guests' personal data safe? Interview with Alan ...

Modern technology allows businesses to easily collect, store and use vast amounts of personal data about their customers. In the hospitality industry, hotels ...
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