The importance of a meritocracy like TripAdvisor in hospitality ...
- 18/10/2018
- TripAdvisor
Some properties think of TripAdvisor as their best friend, others their worst enemy. But when it comes to online reviews, it is the one place that every ...
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Marketing your hotel to Chinese FITs
- 19/07/2018
- Interviews
With China making up more than 18% of the world’s population, one would think that marketing to a Chinese audience would be a piece of cake. But as Cho Wong ...
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The Impact Of Award-Winning Guest Feedback [Interview]
- 14/06/2018
- Interviews
Being selected as the Best International Hotel not once, but twice in as many years would be an incredible feat for any property in any awards programme. But ...
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Uniting space, staff and guests through art with ARTIQ [interview]
- 17/05/2018
- Interviews
Hotel art suffers from an unflattering stereotype – that of the inoffensive but unmemorable image, only called "art" by the most generous definition of the ...
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The art of an enriching guest experience [interview]
- 19/04/2018
- Interviews
From greeting visitors to his parents’ guesthouse at the age of 10, to making travellers staying at The Anam in Cam Ranh, Vietnam feel at home, Herbert ...
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Hospitality technology in an international market [interview]
- 08/03/2018
- Interviews
With an impressive background in the hospitality technology field behind him, including positions on the boards of companies such as Blue Runner Solutions, ...
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George Westwell's secrets to running a successful serviced apartment ...
- 08/02/2018
- Interviews
With a portfolio of luxury serviced apartments and aparthotels throughout London, and plans to expand into the Middle East and Europe, few know more about what ...
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A roadmap to hotel technology: Interview with Robert Holland
- 14/12/2017
- Interviews
Technology never stands still, and keeping a finger on the pulse of the latest trends can be a daunting task. And yet, it’s a task that Robert Holland embraces ...
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The blurring of lines between hotels and serviced apartments: ...
- 09/11/2017
- Interviews
The hospitality industry is quickly expanding to include a number of niche sectors, from the traditional boutique hotel to serviced apartments and everything ...
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Are you keeping your guests' personal data safe? Interview with Alan ...
- 19/10/2017
- Interviews
Modern technology allows businesses to easily collect, store and use vast amounts of personal data about their customers. In the hospitality industry, hotels ...
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