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The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. So when Booking.com announced a major update to how these scores are calculated, the hospitality industry...
Responding to guest feedback quickly and professionally isn’t just a nice-to-have; it’s essential for maintaining your reputation and building guest loyalty, not only with the guest who took the time to give you feedback, but (in the case...
Google has long made it clear that it doesn’t want to just help users search – it wants to help them find answers. Its latest round of updates in Search and Maps, powered by generative AI, further help to fulfil Google's aim of giving...
For this special episode of Back of House Banter, we reunited four industry experts to revisit a popular panel discussion they did at WTM Africa about AI in the hospitality industry. The experts had a candid conversation about the...
From washing pots for pocket money to working with some of the UK’s most famous hotel brands (and owning a restaurant), Stevie Reffin has experienced hospitality from all angles. He’s now the Head of Partnerships at RoomRaccoon, and uses...
In Back of House Banter, GuestRevu's Amy Branford chats with leading hoteliers and other hospitality industry leaders about their careers, life lessons, and aspirations. In this four-part episode, Daniel Thompson shares his remarkable...
In Back of House Banter, GuestRevu's Amy Branford chats with leading hoteliers and other hospitality industry leaders about their careers, life lessons, and aspirations. Joining Amy in this five-part series is Paula Carreirão, an...
In Back of House Banter, GuestRevu's Amy Branford chats with leading hoteliers and other hospitality industry leaders about their careers, life lessons, and aspirations. This four-part series is all about Liutauras “LV” Vaitkevicius'...
![How do you get started going green? With The Basics [interview]](https://blog.guestrevu.com/hubfs/get-started%20going%20green-with-the-basics.jpg)
Consumer demand for travel is rebounding after the pandemic, and along with this rebound there is an additional demand for more sustainable travel options. In June 2021, 61% of travellers told Booking.com that the pandemic has made them...
We have watched the hospitality industry be almost annihilated, adapt, come together, innovate and now start to look to the future all in one year. Looking back over the last year, we have all been adjusting to new challenges and in most...