The role of storytelling in the bid for direct and repeat bookings ...

We talk to Liutauras Vaitkevicius of Good Hotel London about the importance of direct and repeat bookings, and how his team make sure that guests return.
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The importance of a meritocracy like TripAdvisor in hospitality [interview]

We speak to TripAdvisor's Sally Davey about the importance of guest reviews, the role of management responses and more.
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Marketing your hotel to Chinese FITs

We speak to Cho Wong, Managing Director of Compass Edge Europe, about how the challenge of marketing to a Chinese audience can be met, and how hoteliers can attract, and delight, ...
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The Impact Of Award-Winning Guest Feedback [Interview]

Winners of the BoHos’ Best International hotel for two years running discuss the impact that guest feedback has on the experience that they provide.
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Uniting space, staff and guests through art with ARTIQ [interview]

We talk to Patrick McCrae of ARTIQ about how art and hospitality can come together to reflect brand identity, increase productivity and enhance guest experience.
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The art of an enriching guest experience [interview]

Great guest experiences don’t just happen — they take hard work and planning. We discuss with Herbert Laubichler-Pichler the ways in which he turns a visit to Vietnam into an ...
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Hospitality technology in an international market [interview]

Phil Davidson speaks to us about what great hospitality technologies have in common, and how they fit into an international market
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George Westwell's secrets to running a successful serviced apartment ...

We speak to George Westwell about where luxury serviced apartments fit into the growing hospitality sector.
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A roadmap to hotel technology: Interview with Robert Holland

Robert Holland answers a few of our questions about what technologies hotels should be taking advantage of, and what trends he predicts for the coming years.
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The blurring of lines between hotels and serviced apartments: interview ...

We get the CEO of IHM's opinion on where boutique hotels and serviced apartments overlap, where they stand out, and what makes niche accommodation tick.
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