Tersia Luies: The backbone of GuestRevu’s award-winning support [interview]
A company is nothing without the people behind it, and one of the people behind the world-class and award-winning support that GuestRevu offers is Tersia Luies.
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Interviews (2)
The role of storytelling in the bid for direct and repeat bookings [interview]
Highlighting your unique selling points to potential guests through engaging storytelling can encourage them to book through your website rather than via OTAs, and hopefully see them return. One hotel that knows how to position its...
The importance of a meritocracy like TripAdvisor in hospitality [interview]
Some properties think of TripAdvisor as their best friend, others their worst enemy. But when it comes to online reviews, it is the one place that every hospitality professional turns to. There can be no denying the impact that the review...
Marketing your hotel to Chinese FITs [interview]
With China making up more than 18% of the world’s population, one would think that marketing to a Chinese audience would be a piece of cake. But as Cho Wong points out, that couldn’t be further from the truth. As Managing Director of ...
The Impact Of Award-Winning Guest Feedback [Interview]
Being selected as the Best International Hotel not once, but twice in as many years would be an incredible feat for any property in any awards programme. But to Eugenia Danilikhina, the honour is all the greater when it’s feedback from...
Uniting space, staff and guests through art with ARTIQ [interview]
Hotel art suffers from an unflattering stereotype – that of the inoffensive but unmemorable image, only called "art" by the most generous definition of the word. Decorators are cognisant that their choices should appeal to (or at least not...
The art of an enriching guest experience [interview]
From greeting visitors to his parents’ guesthouse at the age of 10, to making travellers staying at The Anam in Cam Ranh, Vietnam feel at home, Herbert Laubichler-Pichler’s life has revolved around making guests feel welcome. We got the...
Hospitality technology in an international market [interview]
With an impressive background in the hospitality technology field behind him, including positions on the boards of companies such as Blue Runner Solutions, Click Travel, Guestline and GuestRevu, Phil Davidson knows all about the...
George Westwell's secrets to running a successful serviced apartment [interview]
With a portfolio of luxury serviced apartments and aparthotels throughout London, and plans to expand into the Middle East and Europe, few know more about what it takes to be successful in the budding serviced apartment and aparthotel...
A roadmap to hotel technology: Interview with Robert Holland
Technology never stands still, and keeping a finger on the pulse of the latest trends can be a daunting task. And yet, it’s a task that Robert Holland embraces wholeheartedly. As the Managing Director of HotelPartner Yield Management and...