Technology and the luxury guest experience: Interview with Arun Kumar

From his first role on the front lines of guest satisfaction as a room service waiter to management positions at four- and five-star InterContinental and ...
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Hotel valuations and online reputations: Interview with Nam Quach

Your online reputation won’t only affect your bookings – but your hotel’s value too. Nam Quach tells us how and provides some tips for hoteliers readying their ...
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Modern travellers and guest experience: Interview with Kevin Charity

Kevin Charity, Founder and CEO of the Coaching Inn Group, is one GuestRevu client who definitely knows his way around the hospitality industry. The son of a ...
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Opening the doors to accessible tourism: Interview with Robin Sheppard

If ever there was someone with a natural flair for the hospitality industry, it is Robin Sheppard. He reached the rank of General Manager of Bodysgallen Hall ...
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