Trish Luies: The backbone of GuestRevu’s award-winning support [interview]

We chat to support manager, Trish Luies, about why it’s important to monitor and manage your feedback, what makes us stand out from the crowd, and more.
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You need more, not better reviews

If you want to get more bookings, should you be choosing quantity over quality? Here are 7 reasons why we think you need more reviews, not better ones.
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Why guests leave hotel reviews (and how to get better ones)

Online reviews have never been more important to hospitality businesses, and by understanding which of your guests are leaving reviews and what motivates them to do so, you can ...
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Keeping up with the new TripAdvisor

With big change to TripAdvisor’s user feeds, we look at how a travel feed for users will impact businesses that list on the review giant’s site.
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The importance of a meritocracy like TripAdvisor in hospitality [interview]

We speak to TripAdvisor's Sally Davey about the importance of guest reviews, the role of management responses and more.
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The currency of trust, and the power of partnerships

The currency of trust has never been more vital, and GuestRevu co-founder, Francine Heywood, will be discussing why at Guestline's Connect Conference in Cheshire on 19 June.
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TripAdvisor makes further changes to its algorithm in 2018

We spoke to TripAdvisor about the latest changes to their Traveler Ranking algorithm
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5 Reasons why The Shed shouldn't scare you

What hospitality professionals need to know about TripAdvisor, fake reviews and The Shed
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The end of the professional critic (and why you need to get over it)

With the rise of review sites like TripAdvisor, the professional critic’s single opinion is far outweighed by those of the public.
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Why you should never block a bad review (and what to do instead)

Attempting to stifle or censor criticism online can do irreparable damage to your hotel's reputation. Instead, use reviews to improve your business and image.
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