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With 490 million monthly users reading 1 billion Tripadvisor reviews and traveller opinions, Tripadvisor has more than earned its place in the hospitality industry. You can’t afford to not show up on your guest’s next search, but how do...
With studies showing that “the travel plans of over 90% of consumers were influenced by evaluations posted on online review websites,” it's no wonder the hospitality industry faces an ongoing battle with fake online reviews, including...
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No one likes to get a bad review online. The sinking feeling when you see a one or two out of five rating and the harsh criticisms of unhappy guests erode at the heart of a good hotelier, and at the reputation of your business.
Reviews come in all shapes and sizes, so to speak. While you probably love getting the warm and fuzzy positive reviews that spur you on to work another day in the crazy world of hospitality, you also have to contend with gut-punch negative...
New research has shown that reviews are the third most important factor for guests when booking accommodation, after price and location. But the ways guests interact with online reviews is in more flux than ever, both reflecting and...
With over 1 billion reviews and traveller opinions on Tripadvisor, there’s still plenty of info for any travellers wanting to relieve their pent-up travel passion – and there are also plenty of examples of how (and how not) to respond to...
People who are running a business want other people to talk about it online. They want their business to be mentioned as much as possible to enable potential new customers to find it easily. The same goes for hotel owners, and that is why...
Back in the day, researching where to travel involved maps and guides, books on languages and culture, and tale after tale from friends and family of the places that they’d visited — those they would recommend, and those they would stay...
A company is nothing without the people behind it, and one of the people behind the world-class and award-winning support that GuestRevu offers is Tersia Luies.
With the growth of online spaces populated by user-generated content, word of mouth is increasingly becoming digitised, and reviews that are shared with online communities often even overshadow the recommendations that are passed on in...