What can hoteliers expect 2020 to hold?
Depending on who you ask, the future is somewhere between impossible and very difficult to predict, but you don’t have to have a crystal ball to look into what 2020 holds for the hospitality industry.
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More than commission: the 6 hidden costs of OTA bookings
No lives have been lost in the battle for bookings (that we are aware of), but the battlefield is scattered with the crumbling remains of properties that failed in their efforts to avoid paying commissions to the likes of Expedia and...
African properties getting guest experience right, losing out on online reputation
Cape Town, South Africa: Hospitality professionals and technology providers from across the continent came together at the fourth annual THINC Africa conference in Cape Town on Friday, 15 November, to discuss and explore the exciting...
Making meals picture perfect and instantly Instagrammable
A glowing review is always great, but when accompanied by a perfect picture that captures the essence of what you offer, it’s practically gold. While accommodation providers offer an experience that is, at its heart, made up of the idea of...
How top hotels get great guest feedback
Every hotelier has a perfect journey that they would like their guests to take — booking their stay directly through the property’s website, having a memorable experience, leaving a glowing review on every platform available, and returning...
How to turn negative guest feedback into an opportunity
People who are running a business want other people to talk about it online. They want their business to be mentioned as much as possible to enable potential new customers to find it easily. The same goes for hotel owners, and that is why...
Trend Digest: Top travel search trends in 2019
Back in the day, researching where to travel involved maps and guides, books on languages and culture, and tale after tale from friends and family of the places that they’d visited — those they would recommend, and those they would stay...
What today’s guests want, and what they don’t [infographic]
In a constantly shifting industry like hospitality, it can be easy to lose track of guests’ changing needs and fall into the rhythm of providing the amenities and services that you think guests want. That’s why we’ve analysed over 15,000...
Tersia Luies: The backbone of GuestRevu’s award-winning support [interview]
A company is nothing without the people behind it, and one of the people behind the world-class and award-winning support that GuestRevu offers is Tersia Luies.
The role of storytelling in the bid for direct and repeat bookings [interview]
Highlighting your unique selling points to potential guests through engaging storytelling can encourage them to book through your website rather than via OTAs, and hopefully see them return. One hotel that knows how to position its...