GuestRevu Is Top Hotel Tech According To User Reviews
We’re thrilled to announce that our clients have helped us to reach the #1 spots in both the Guest Feedback and Reputation Management categories on Hotel Tech Report!
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Reputation (7)
Keeping up with the new TripAdvisor
The travel world is abuzz with speculation about TripAdvisor. The review giant announced in September that big change was coming to the platform in the form of a travel feed for users to keep track of their friends’ experiences and...
The importance of a meritocracy like TripAdvisor in hospitality [interview]
Some properties think of TripAdvisor as their best friend, others their worst enemy. But when it comes to online reviews, it is the one place that every hospitality professional turns to. There can be no denying the impact that the review...
Marketing your hotel to Chinese FITs [interview]
With China making up more than 18% of the world’s population, one would think that marketing to a Chinese audience would be a piece of cake. But as Cho Wong points out, that couldn’t be further from the truth. As Managing Director of ...
The currency of trust, and the power of partnerships
“Trust is earned,” says Francine Heywood. “You can’t develop it without a genuinely good product.”
In an age where word of mouth has gone digital, and the handling of online reviews can make or break a company’s reputation, the currency of...
15 Inspirational quotes from hospitality greats
The hospitality business can be a hard slog, but for those who have what it takes, the rewards and recognition that come with success are definitely worth it, not to mention the experience. While some things can only be learnt through hard...
The anxious traveller — how you can help [checklist]
I struggled to sleep on the Thursday before Easter weekend. My mind was working overtime going through all the things that might go wrong — Would we get lost on our way to the hotel? Would they cater to vegetarians? Would we arrive and...
5 Reasons why The Shed shouldn't scare you
When freelance writer Oobah Butler decided to make a fake restaurant for the purposes of proving that “TripAdvisor was a false reality”, he realised that he had a number of hurdles ahead of him. From overcoming TripAdvisor’s fraud checks,...
Earn more direct bookings for your hotel with transparency
On Monday morning, I decided that since I knew all about the high commissions that hotels are charged for bookings through online travel agents (OTAs), I would do the right thing and book direct for an upcoming Easter weekend break.
The end of the professional critic (and why you need to get over it)
Remember the days of the professional critic? You’d have the perfect room picked out — the pride of your hotel — and it would be flawlessly cleaned and prepped, mint on the pillow, bar fully stocked. Your staff would be on their best...