And that’s a wrap! The 40th World Travel Market trade show has come to a close in London, leaving scores of enlightened hoteliers and service providers in its wake.
Stuart is a freelance journalist, copywriter and media developer with over 10 years' experience in communications. His passion for travel and tourism has seen him work with high-profile clients like South African Tourism, Fodor's Travel Guides, City Sightseeing, The Grand Daddy Hotel, Collection McGrath, Kruger Lowveld Tourism and the Gauteng Tourism Authority.
Gone are the days of pen and paper review cards, manually entering guest data and an entire IT team on-hand to deal with any technical PMS issues (well, those days are disappearing quickly at any rate). But even as modern hospitality...
Life in the hospitality industry can be chaotic at the best of times, which is why it’s so important to work with technology that streamlines and simplifies your daily operations. As such, GuestRevu and RoomRaccoon are delighted to...
These days, anyone with a smartphone, internet connection and an opinion is a potential food critic, heaping kindness or criticism on your restaurant for the world to see.
This is one of two Back to the Basics blogs. Find outwhat ORM is, and why it matters to hotelsin the first Back to the Basics blog.
A chat what? While the term chatbot might still be a foreign term for some hotel owners, this...
These days, online advertising is often inescapable if you want your hotel to remain relevant and successful.
Your property management system (PMS) forms the administrative heart of your hotel, which means choosing the right one is essential. And even if you’re comfortable with a platform you’ve been using for years, it’s important to reflect on...
With competition between hotel loyalty programs so fierce today, creativity and innovation are essential if you want to stand out and give your guests more bang for their buck.
As a tour operator, you sell “once in a lifetime” experiences to travellers, most of whom are often new guests. This makes your marketing strategies essential, and managing your online reviews even more so.
A good loyalty program usually forms the backbone of a hotel’s business strategy, but thanks to changing consumer behaviour and expectations, the landscape is changing.