What to do when guests blackmail your hotel with bad reviews
While the old saying may claim there’s no such thing as a free lunch, that doesn’t stop some unscrupulous guests from blackmailing freebies out of hotel management.
Posts by:
Stuart Dickinson
Stuart is a freelance journalist, copywriter and media developer with over 10 years' experience in communications. His passion for travel and tourism has seen him work with high-profile clients like South African Tourism, Fodor's Travel Guides, City Sightseeing, The Grand Daddy Hotel, Collection McGrath, Kruger Lowveld Tourism and the Gauteng Tourism Authority.
7 Top Twitter tips for hoteliers
By now it’s no secret that social media is an invaluable sidekick when it comes to building a brand and engaging with customers. And there are almost no platforms better than the little blue bird.
Direct booking tips: Add some AdWords
The online world has never been more important in the travel industry than it is today. According to data released at the end of 2015, mobile flight-related queries on Google.com are up by a third year-on-year, while hotel-related queries...
What is a Net Promoter Score, and why does it matter?
Never underestimate the power of word of mouth. It can make or break a hotel, and often holds more weight than traditional advertising practices.