Are you giving guests the amenities they’re looking for?

If you offer guests complimentary WiFi, a spacious room complete with bathroom shower and access to TV facilities, then generally you’ll be able to answer the ...
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Why didn’t my guest’s review get published on TripAdvisor?

For hoteliers, a positive review on TripAdvisor is golden. But because the travel giant has a number of stringent rules in place that guide guest feedback, ...
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What to do when guests blackmail your hotel with bad reviews

While the old saying may claim there’s no such thing as a free lunch, that doesn’t stop some unscrupulous guests from blackmailing freebies out of hotel ...
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7 Top Twitter tips for hoteliers

By now it’s no secret that social media is an invaluable sidekick when it comes to building a brand and engaging with customers. And there are almost no ...
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Direct booking tips: Add some AdWords

The online world has never been more important in the travel industry than it is today. According to data released at the end of 2015, mobile flight-related ...
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What is a Net Promoter Score, and why does it matter?

Never underestimate the power of word of mouth. It can make or break a hotel, and often holds more weight than traditional advertising practices.
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Your hotel should have a blog – here are four good reasons why …

Maintaining a blog can seem like a lot of effort. You might ask, “What’s the point of having one? People already know about my hotel.” But do they really?
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