How top hotels get great guest feedback

We ask top hoteliers to give us advice on providing consistently excellent experiences and encouraging guests to give them their feedback.
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What today’s guests want, and what they don’t [infographic]

We’ve analysed over 150,000 direct and online reviews to find out which features guests appreciate, and which they wish were better, and have put the results into an insightful ...
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Trend Digest: Smaller rooms for smaller prices

This month, we look into the growing trend of shrinking room sizes and the popularity of pod hotels.
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Why should the hospitality industry invest in IoT?

The rapidly advancing smart technology known as the Internet of Things can provide a holistic means to ensure guest satisfaction and streamline a range of services all while ...
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Trend Digest: Embracing solo travellers

We look into why travellers are venturing out alone, what they look for from accommodation, and who’s getting their solo offerings right.
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Trend Digest: Accommodating pets in properties

Travelling with pets is a trend that has seen a good deal of traction over the past decade, and we look at how this trend affects accommodation providers.
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Winners of the 2019 BoHo Awards announced

On the evening of 22 May, the winners of the 2019 Boutique Hotel Guest Experience Awards were announced the Boutique + Lifestyle Hotel Summit in London
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The role of storytelling in the bid for direct and repeat bookings ...

We talk to Liutauras Vaitkevicius of Good Hotel London about the importance of direct and repeat bookings, and how his team make sure that guests return.
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Trend Digest: Loyalty in the information age

In this month’s trend digest, we talk about loyalty programmes in hospitality and how they’re being brought into the 21st century.
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Turning a serviced apartment stay into an experience

Serviced apartments could have the upper-hand for providing the five characteristics that turn a stay into an experience to remember.
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