How top hoteliers keep great staff happy [interview]

With the average staff retention rate in the UK hospitality industry sitting 15 percentage points below the national average, we decided to ask a top GM about his staff retention ...
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Understanding guest experience with GuestRevu

Guest feedback is invaluable for garnering insight into your guests’ experiences, their expectations, and where your property may be falling short or sky-rocketing.
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Will you survive a week as GM at the Langdon hotel? [An adventure quiz]

Some days the life of a hotel manager can feel more like a choose your own adventure story... Will you survive a week at the Langdon?
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African properties getting guest experience right, losing out on online ...

While African properties are getting guest experience right, they are not translating their positive guest experiences into a positive online reputation as effectively as they ...
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How top hotels get great guest feedback

We ask top hoteliers to give us advice on providing consistently excellent experiences and encouraging guests to give them their feedback.
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What today’s guests want, and what they don’t [infographic]

We’ve analysed over 150,000 direct and online reviews to find out which features guests appreciate, and which they wish were better, and have put the results into an insightful ...
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Trend Digest: Smaller rooms for smaller prices

This month, we look into the growing trend of shrinking room sizes and the popularity of pod hotels.
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Why should the hospitality industry invest in IoT?

The rapidly advancing smart technology known as the Internet of Things can provide a holistic means to ensure guest satisfaction and streamline a range of services all while ...
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Trend Digest: Embracing solo travellers

We look into why travellers are venturing out alone, what they look for from accommodation, and who’s getting their solo offerings right.
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Trend Digest: Accommodating pets in properties

Travelling with pets is a trend that has seen a good deal of traction over the past decade, and we look at how this trend affects accommodation providers.
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