GuestRevu Blog

While African properties are getting guest experience right, they are not translating their positive guest experiences into a positive online reputation as effectively as they ...

We ask top hoteliers to give us advice on providing consistently excellent experiences and encouraging guests to give them their feedback.

We’ve analysed over 150,000 direct and online reviews to find out which features guests appreciate, and which they wish were better, and have put the results into an insightful ...

This month, we look into the growing trend of shrinking room sizes and the popularity of pod hotels.

The rapidly advancing smart technology known as the Internet of Things can provide a holistic means to ensure guest satisfaction and streamline a range of services all while ...

We look into why travellers are venturing out alone, what they look for from accommodation, and who’s getting their solo offerings right.

Travelling with pets is a trend that has seen a good deal of traction over the past decade, and we look at how this trend affects accommodation providers.

On the evening of 22 May, the winners of the 2019 Boutique Hotel Guest Experience Awards were announced the Boutique + Lifestyle Hotel Summit in London

We talk to Liutauras Vaitkevicius of Good Hotel London about the importance of direct and repeat bookings, and how his team make sure that guests return.

In this month’s trend digest, we talk about loyalty programmes in hospitality and how they’re being brought into the 21st century.