Turning a serviced apartment stay into an experience

When it comes to turning a stay into an experience, it is easy to assume that hotels have the upper-hand. After all, they have the convenience of a wide array ...
READ MORE

Why guests leave hotel reviews (and how to get better ones)

With the growth of online spaces populated by user-generated content, word of mouth is increasingly becoming digitised, and reviews that are shared with online ...
READ MORE

Last chance to let your feedback shine in BoHo Awards 2019

If you missed the 31 January deadline to enter the Boutique Hotel Guest Experience Awards, you're in luck! Due to the influx of last-minute entries, the ...
READ MORE

Only 15 Days Left to Enter the BoHo Awards

Excitement is mounting as hoteliers around the world prepare to let their guests be the judge in the Boutique Hotel Guest Experience Awards.
READ MORE

5 Properties That Embrace the Appeal of Barefoot Luxury for Travellers

At a glance, the phrase ‘barefoot luxury’ sounds like an oxymoron. Where bare feet bring to mind homeliness, childhood and comfort; luxury evokes a sense of ...
READ MORE

Trend Digest: Artificial Intelligence in Hospitality

Artificial Intelligence, or AI, may be the grounding for more than one science-fiction novel, but for hospitality professionals, it’s becoming a reality.
READ MORE

Being active in your community is good for business

No man is an island, and unless you are on this list, it’s likely that your hotel isn’t one either. It’s not just hard for a property to operate in isolation ...
READ MORE

Trend Digest: Self-service tech in hotels

Hospitality professionals are now operating in an age where user-friendly customer- and guest-facing technology is everywhere (thanks in large part to the ...
READ MORE

The Impact Of Award-Winning Guest Feedback [Interview]

Being selected as the Best International Hotel not once, but twice in as many years would be an incredible feat for any property in any awards programme. But ...
READ MORE

Catching MICE with guest feedback

Does the thought of hundreds of guests descending on your property, filling the rooms, restaurant, halls and lobby sound like a dream, or a nightmare? On the ...
READ MORE

Download

No thanks

Downloads library

Check out our downloadable ebooks and guides!

Email-Marketing-Mistakes-That-Could-Cost-Your-Hotel-Bookings
How-People-Do-Travel-Related-Web-Browsing
Visit library