5 Properties That Embrace the Appeal of Barefoot Luxury for Travellers

At a glance, the phrase ‘barefoot luxury’ sounds like an oxymoron. Where bare feet bring to mind homeliness, childhood and comfort; luxury evokes a sense of ...
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Trend Digest: Artificial Intelligence in Hospitality

Artificial Intelligence, or AI, may be the grounding for more than one science-fiction novel, but for hospitality professionals, it’s becoming a reality.
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Being active in your community is good for business

No man is an island, and unless you are on this list, it’s likely that your hotel isn’t one either. It’s not just hard for a property to operate in isolation ...
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Trend Digest: Self-service tech in hotels

Hospitality professionals are now operating in an age where user-friendly customer- and guest-facing technology is everywhere (thanks in large part to the ...
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The Impact Of Award-Winning Guest Feedback [Interview]

Being selected as the Best International Hotel not once, but twice in as many years would be an incredible feat for any property in any awards programme. But ...
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Catching MICE with guest feedback

Does the thought of hundreds of guests descending on your property, filling the rooms, restaurant, halls and lobby sound like a dream, or a nightmare? On the ...
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Uniting space, staff and guests through art with ARTIQ [interview]

Hotel art suffers from an unflattering stereotype – that of the inoffensive but unmemorable image, only called "art" by the most generous definition of the ...
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15 Inspirational quotes from hospitality greats

The hospitality business can be a hard slog, but for those who have what it takes, the rewards and recognition that come with success are definitely worth it, ...
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Trend Digest: How sustainable are you?

Whether it’s doing away with plastic straws, installing solar panels, or contributing towards their communities, many businesses in the hospitality industry ...
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The art of an enriching guest experience [interview]

From greeting visitors to his parents’ guesthouse at the age of 10, to making travellers staying at The Anam in Cam Ranh, Vietnam feel at home, Herbert ...
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