Is it time for an upgrade? Use your reviews to back you up
- 08/12/2016
- Guest experience
The new year brings with it a sense of revival. New budgets are forecast and plans devised to make the year ahead a fruitful one, allowing hotel owners to ...
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Are you giving guests the amenities they’re looking for?
- 17/11/2016
- Guest experience
If you offer guests complimentary WiFi, a spacious room complete with bathroom shower and access to TV facilities, then generally you’ll be able to answer the ...
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What luxury travellers want, and how to attract them
- 03/11/2016
- Best practices
While the wealthiest 5% of travellers might not be particularly numerous, their purchasing power means that it is well worth the effort for hoteliers at luxury ...
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Ratings or reviews – learning to read between the lines
- 20/10/2016
- TripAdvisor
Have you ever noticed that there is often some disconnect between a rating you received from a guest in an online review and the comment they wrote with it? ...
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What to do when guests blackmail your hotel with bad reviews
- 22/09/2016
- TripAdvisor
While the old saying may claim there’s no such thing as a free lunch, that doesn’t stop some unscrupulous guests from blackmailing freebies out of hotel ...
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Millennials might have the ‘cred’, but older guests have the cash
- 18/08/2016
- Hotel marketing
There is a preoccupation in the current hospitality industry with targeting the millennial guest, and there is no doubt that this massive generation has ...
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Direct booking tips: how to offer more value than an OTA
- 29/06/2016
- Best practices
The battle for direct bookings has been escalating over recent months, with large hotel chains going into open, outright competition with online travel agents ...
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What is a Net Promoter Score, and why does it matter?
- 07/06/2016
- Guest experience
Never underestimate the power of word of mouth. It can make or break a hotel, and often holds more weight than traditional advertising practices.
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Guest experience shines in the Sunshine Coast Tourism Excellence ...
- 24/02/2016
- Guest experience
At GuestRevu, we are passionate about tourism, and each year we embrace the opportunity to contribute to the success of tourism right on the doorstep of our ...
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What can reviews of the world’s top hotel teach you?
- 02/02/2016
- TripAdvisor
TripAdvisor recently announced the winners of their 2016 Traveller’s Choice Awards. Hotels all over the world were lauded for excelling in their categories, ...
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