From mobile app to personal butler: five hotels getting personalisation ...

Five examples of hotels going above and beyond to ensure that their guests are treated as individuals and their stays are tailored to their particular needs.
READ MORE

How hotels can benefit from the growing interest in wellness tourism

Modern travellers are looking to extend their wellness routines into all aspects of their lives, including their holidays. How can you capitalise on this trend?
READ MORE

What hoteliers need to know about personalisation technology

When used effectively, there are many types of technology that allow hoteliers to easily collect and interpret data to enhance efforts at personalisation ...
READ MORE

Bridging the gap: How to see your hotel through your guests’ eyes

There is often a gap between what hoteliers think matters to guests and what actually matters. Paying attention to guest feedback can help bridge this gap.
READ MORE

Taking the first steps toward personalisation in your hotel

Industry leaders are all saying it’s time to 'personalise' the guest experience, but what does this actually mean? And where and how do you start?
READ MORE

Why measuring guest feedback is essential for hotel groups

As your locations diversify and your business grows, so you need more sophisticated and powerful tools to help you manage your various properties.
READ MORE

10 Weird and wonderful in-room hotel amenities

Some hotels go several extra miles when it comes to providing original guest experiences and distinctive in-room amenities …
READ MORE

Tapping into the market of bleisure travellers

There is a growing contingent of business travellers who choose to combine work and play when they go away. How do you attract these 'bleisure' travellers?
READ MORE

Is it time for an upgrade? Use your reviews to back you up

As a hotel manager or marketer, conducting an analysis of guest feedback and online reviews will give you insights to motivate for any upgrades needed.
READ MORE

Are you giving guests the amenities they’re looking for?

We take a look at the in-room amenity preferences of the two largest travelling contingents – business people and Millennials.
READ MORE

Download

No thanks

Downloads library

Check out our downloadable ebooks and guides!

Email-Marketing-Mistakes-That-Could-Cost-Your-Hotel-Bookings
How-People-Do-Travel-Related-Web-Browsing
Visit library