What hoteliers need to know about personalisation technology

In today’s world of easily accessible big data, personalisation (admittedly in variably successful forms) is ubiquitous. People you have never had a ...
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Bridging the gap: how to see your hotel through your guests’ eyes

You know your hotel inside out, but do you ever see it through your guests’ eyes? In many cases, there is a disconnect between what hoteliers think is ...
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Taking the first steps toward personalisation in your hotel

Hoteliers are hearing it from industry leaders constantly, in order to remain relevant in the changing hospitality industry, it’s time to ‘personalise’ the ...
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Why measuring guest feedback is essential for hotel groups

Managing any business across different branches and locations is no easy task, and a hotel group is no exception. As your locations diversify and your business ...
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10 weird and wonderful in-room hotel amenities

We all know it’s the little things that count during a guest's stay, and shunning the conventional (chocolates on pillows) in favour of the unique (home-baked ...
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Tapping into the market of bleisure travellers

Tourists are generally divided up into neat categories for hoteliers to market to and for tourism bodies to collect statistics on. Some of the main segments of ...
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Is it time for an upgrade? Use your reviews to back you up

The new year brings with it a sense of revival. New budgets are forecast and plans devised to make the year ahead a fruitful one, allowing hotel owners to ...
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Are you giving guests the amenities they’re looking for?

If you offer guests complimentary WiFi, a spacious room complete with bathroom shower and access to TV facilities, then generally you’ll be able to answer the ...
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What luxury travellers want, and how to attract them

While the wealthiest 5% of travellers might not be particularly numerous, their purchasing power means that it is well worth the effort for hoteliers at luxury ...
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Ratings or reviews – learning to read between the lines

Have you ever noticed that there is often some disconnect between a rating you received from a guest in an online review and the comment they wrote with it? ...
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