GuestRevu Blog

From his first role on the front lines of guest satisfaction as a room service waiter to management positions at four- and five-star InterContinental and ...

Personalisation is one of the main buzzwords dominating the hospitality industry in 2017. With hoteliers now better able to collect, store and retrieve data in ...

We live in a world where almost every person owns a mobile phone and instant messaging has become a communication priority, and where an email can look to grab ...

In the modern hospitality industry, finding new ways to make guests stays at your hotel memorable experiences is essential for survival. One tactic that many ...

Wellness tourism was worth $563 billion globally in 2015 and is expected to grow by 9% in 2017, nearly 50% faster than overall global tourism. The growth in ...

In today’s world of easily accessible big data, personalisation (admittedly in variably successful forms) is ubiquitous. People you have never had a ...

You know your hotel inside out, but do you ever see it through your guests’ eyes? In many cases, there is a disconnect between what hoteliers think is ...

Hoteliers are hearing it from industry leaders constantly, in order to remain relevant in the changing hospitality industry, it’s time to ‘personalise’ the ...

Managing any business across different branches and locations is no easy task, and a hotel group is no exception. As your locations diversify and your business ...

We all know it’s the little things that count during a guest's stay, and shunning the conventional (chocolates on pillows) in favour of the unique (home-baked ...