GuestRevu Blog

Customer service has now extended beyond “the customer is always right” and providing a 5-star service, to also creating an opportunity for competitive advantage.

It’s been said over and over again: hospitality isn't just about providing a place to stay, it’s about creating an experience. From the moment a prospective guest first sees your hotel brand while browsing Instagram for holiday ideas, to...

Guest feedback has a profound impact on your hotel’s online reputation. In today’s digital age, all it takes are a couple of clicks, and travellers can read all about your previous guests’ experiences — the good, the bad, and the ugly. In...

GuestRevu is honoured to announce our fourth win in the annual HotelTechAwards in both of our categories: Guest Surveys and Reputation Management. The GuestRevu team couldn't be prouder of this year's win which comes hot on the heels of...

No matter how hard you try, it is impossible to keep all of your guests happy all of the time, and the busy times of the year are often when things slip up and reviewers can be particularly harsh with their criticisms. To help you keep...

You only have to have been working in the hospitality industry for a very short time before you have a hilarious dinner time story to tell. Usually it’s something a guest has said or done, or something that has gone completely wrong from...

Purpose-built, automated software can be invaluable for keeping on top of both front-of-office and back-of-office tasks, especially amid staffing shortages in the hospitality industry. Hoteliers can attest to the countless hours (and...

Hotel maintenance is a complex undertaking, involving a broad spectrum of activities. Keeping systems, equipment, and facilities in working order and in good condition is a top priority for hotel owners, and it directly affects customer...

Airbnb and other similar style listings were booming post-lockdowns, as travellers sought smaller, more intimate lodgings that felt safer than hotels. People wanted to get out and explore again, but they still feared the high risk of...

Many hoteliers believe that having a perfect website is the golden ticket to a spike in direct bookings, and while it’s true that your hotel’s website design and content needs to be on point, there are additional steps you need to take to...