The anxious traveller — how you can help [checklist]
- 05/04/2018
- Guest experience
I struggled to sleep on the Thursday before Easter weekend. My mind was working overtime going through all the things that might go wrong — Would we get lost ...
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Trend Digest: Accessible hospitality for all
- 29/03/2018
- Trend Digests
It should come as no surprise that a great experience can leave a guest with memories to last a lifetime, and that the memories of a terrible experience can ...
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4 Ways that feedback can get your priorities straight
- 15/03/2018
- Feedback
Managing a hotel is all about making tough decisions and finding answers to difficult questions: Where do you spend your limited budget? Whose side do you take ...
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Trend digest: What to expect in 2018
- 25/01/2018
- Trend Digests
The hospitality industry moves so fast that keeping up with all of the latest news and trends would take up all of your time if you let it. That’s why we’ve ...
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5 tips for an award-winning guest experience
- 04/01/2018
- Feedback
If you’re looking for ways to improve guest experience at your hotel, who better to ask than the winners of the 2017 Boutique Hotel Guest Experience Awards?
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Trend digest: 5 hotels taking guest experience to the extreme
- 28/12/2017
- Guest experience
Experiential travel is what the modern guest is after. Very often, to satisfy your clientele’s wanderlust and exceed expectations, your hotel needs to provide ...
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The blurring of lines between hotels and serviced apartments: ...
- 09/11/2017
- Interviews
The hospitality industry is quickly expanding to include a number of niche sectors, from the traditional boutique hotel to serviced apartments and everything ...
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Are you giving your guests a room or an experience?
- 02/11/2017
- Guest experience
In the good old days, not any Tom, Dick or Harry could open a hotel. But times have changed. With a surge of alternative accommodation types such as serviced ...
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The tightrope between privacy and personalisation for hotels
- 05/10/2017
- Guest experience
Whether it be the comfort of familiarity or a yearning to be treated as a VIP, now more than ever consumers expect a personalised experience from hospitality ...
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Technology and the luxury guest experience: Interview with Arun Kumar
- 14/09/2017
- Guest experience
From his first role on the front lines of guest satisfaction as a room service waiter to management positions at four- and five-star InterContinental and ...
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