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Hoteliers are hard-pressed to examine every practical tactic to rearrange their property, staff, and technology for the better. Making the best use of guest feedback data gives confidence to the decision makers within hospitality, and...
Slow travel is the “new” face of what many have come to know as sustainable travel, and it’s centered around mitigating some of the social and environmental costs that come with traditional (fast) travel.
The trend was gaining traction...
They say the only constant in life is change, and the past year-and-a-bit has demonstrated this pretty effectively. In the face of all this change, we thought it would be helpful to take a look at the guest feedback data from the first...
The erratic nature of job security brought about by the pandemic is a harsh reality that no hotelier could have foreseen the extent of – until we were all knee-deep in it. According to BigHospitality, COVID-19 resulted in at least 660 000...
Travelling perceptions are currently on every hotelier’s mind – we are always trying to better understand when and where guests are planning to book their next stay, as well as how they felt their experience went. Thanks to the pandemic,...
Well what a year 2020 has been – an emotional rollercoaster ride that most of us never want to get on again. Through adversity we have seen our amazing hospitality industry come together and innovate in many different ways under the...
The volatile nature of the COVID-19 era has been harsh on people, businesses, travel and hospitality. New lockdown restrictions are being implemented in the UK and Europe in light of the resurgence of the virus, which have dismayed so many...
Whether you’ve put new health and safety measures in place to ensure your guests and staff don't spread COVID-19, or done so merely to appease the government and placate dramatic guests, there have probably been some changes made at your...
Never before has hospitality faced an environment more difficult to navigate – the link between growing digital audiences that are now glued to their screens at home, and attractive key messaging from hotel brands is ever-so-tenuous; and...
