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A hotel Booking Engine is an online platform or software that allows customers to search for, view, and book hotel rooms and self-catering accommodation directly on a hotel's or property's website. It integrates with the accommodation's...
In the dynamic and ever-evolving world of hospitality, the choice of a PMS stands as a pivotal decision for hoteliers. It's a choice that can shape the future of a hotel, impacting everything from operational efficiency to guest...
Customer service has now extended beyond “the customer is always right” and providing a 5-star service, to also creating an opportunity for competitive advantage.
When it comes to online reputation, reviews are undeniably influential for any business, but especially for hotels. Travellers don’t have an opportunity to "try before you buy", so they must rely on reviews from past guests to get a sense...
Guest feedback has a profound impact on your hotel’s online reputation. In today’s digital age, all it takes are a couple of clicks, and travellers can read all about your previous guests’ experiences — the good, the bad, and the ugly. In...
It’s tough to sell people on places, rooms and features they’ve yet to encounter in person. Maybe you’ve gone to the effort of carefully designing and delivering an impeccably-styled hotel, but so much of it can only be experienced: the...
Hotel maintenance is a complex undertaking, involving a broad spectrum of activities. Keeping systems, equipment, and facilities in working order and in good condition is a top priority for hotel owners, and it directly affects customer...
Airbnb and other similar style listings were booming post-lockdowns, as travellers sought smaller, more intimate lodgings that felt safer than hotels. People wanted to get out and explore again, but they still feared the high risk of...
Few industries have suffered throughout the COVID-19 pandemic quite like hospitality.
The hospitality world has suffered much more from the COVID-19 lockdown efforts than most. Frustratingly, businesses that managed to survive during the roughest months (far easier said than done) don’t get the luxury of smooth sailing just...