4 Ways that feedback can get your priorities straight

Find out how hotel managers, marketers, and CEOs use guest feedback technology to help them make informed decisions about budget, HR, and guest experience.
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Trend digest: What to expect in 2018

We’ve been keeping an eye on it for you, and have put together this list of the top five trends we think you should keep an eye on in 2018.
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5 tips for an award-winning guest experience

Tips from some of 2017’s BoHo Award winners on how to provide award-winning guest experience.
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Trend digest: 5 hotels taking guest experience to the extreme

We all know travellers want experiences, not just beds, but do these hotels go over the top, or could you learn something from them?
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The blurring of lines between hotels and serviced apartments: interview ...

We get the CEO of IHM's opinion on where boutique hotels and serviced apartments overlap, where they stand out, and what makes niche accommodation tick.
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Are you giving your guests a room or an experience?

Modern travellers are looking for experiences, not just places to stay. Hotels are in the unique position to provide their guests with both.
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The tightrope between privacy and personalisation for hotels

Whether it be the comfort of familiarity or a yearning to be treated as a VIP, consumers expect a personalised experience from hospitality brands.
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Technology and the luxury guest experience: Interview with Arun Kumar

With two decades of experience in hospitality, Arun is an indisputable thought leader in his field. We asked Arun to share some of his guest experience wisdom.
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Trend digest – guest personalisation in the hotel industry

Businesses cannot hide behind excuses not to create memorable and unique experiences for travellers. We round up a few personalisation trends to keep in mind...
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The pros and cons of texting your guests

Instant messaging can be a great way to communicate with your guests and improve guest experience, but would it work in your hotel?
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