15 Inspirational quotes from hospitality greats

Some wise quotes about hospitality from a few of the industry's great visionaries to help keep you inspired and reaching for greatness.
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Trend Digest: How sustainable are you?

We’ve scoured the web to find articles that break down what sustainability means in hospitality, and what you can do about it.
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The art of an enriching guest experience [interview]

Great guest experiences don’t just happen — they take hard work and planning. We discuss with Herbert Laubichler-Pichler the ways in which he turns a visit to Vietnam into an ...
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The anxious traveller — how you can help [checklist]

We look at how accommodation providers can help their guests to feel more at ease when making a booking, before they arrive, and during their stays.
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Trend Digest: Accessible hospitality for all

We look at articles from around the internet that can help accommodation providers to understand accessibility and how they can accommodate guests with disabilities.
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4 Ways that feedback can get your priorities straight

Find out how hotel managers, marketers, and CEOs use guest feedback technology to help them make informed decisions about budget, HR, and guest experience.
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Trend digest: What to expect in 2018

We’ve been keeping an eye on it for you, and have put together this list of the top five trends we think you should keep an eye on in 2018.
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5 tips for an award-winning guest experience

Tips from some of 2017’s BoHo Award winners on how to provide award-winning guest experience.
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Trend digest: 5 hotels taking guest experience to the extreme

We all know travellers want experiences, not just beds, but do these hotels go over the top, or could you learn something from them?
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The blurring of lines between hotels and serviced apartments: interview ...

We get the CEO of IHM's opinion on where boutique hotels and serviced apartments overlap, where they stand out, and what makes niche accommodation tick.
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