What to do when guests blackmail your hotel with bad reviews

While the old saying may claim there’s no such thing as a free lunch, that doesn’t stop some unscrupulous guests from blackmailing freebies out of hotel ...
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Millennials might have the ‘cred’, but older guests have the cash

There is a preoccupation in the current hospitality industry with targeting the millennial guest, and there is no doubt that this massive generation has ...
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Direct booking tips: how to offer more value than an OTA

The battle for direct bookings has been escalating over recent months, with large hotel chains going into open, outright competition with online travel agents ...
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What is a Net Promoter Score, and why does it matter?

Never underestimate the power of word of mouth. It can make or break a hotel, and often holds more weight than traditional advertising practices.
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Guest experience shines in the Sunshine Coast Tourism Excellence ...

At GuestRevu, we are passionate about tourism, and each year we embrace the opportunity to contribute to the success of tourism right on the doorstep of our ...
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What can reviews of the world’s top hotel teach you?

TripAdvisor recently announced the winners of their 2016 Traveller’s Choice Awards. Hotels all over the world were lauded for excelling in their categories, ...
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Is ORM enough? Why you also need direct guest feedback

By now, almost every hotelier is doing online reputation management (ORM) of some sort, even if that only means checking their TripAdvisor reviews once a month ...
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Hotels that go all-out for the festive season

The festive season always calls for something special, but some hotels go all-out. We have collected a few of the biggest and boldest examples from top hotels:
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