Is ORM enough? Why you also need direct guest feedback

By now, almost every hotelier is doing online reputation management (ORM) of some sort, even if that only means checking their TripAdvisor reviews once a month ...
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Hotels that go all-out for the festive season

The festive season always calls for something special, but some hotels go all-out. We have collected a few of the biggest and boldest examples from top hotels:
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