Is ORM enough? Why you also need direct guest feedback
- 26/01/2016
- Guest experience
By now, almost every hotelier is doing online reputation management (ORM) of some sort, even if that only means checking their TripAdvisor reviews once a month ...
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Hotels that go all-out for the festive season
- 29/12/2015
- Guest experience
The festive season always calls for something special, but some hotels go all-out. We have collected a few of the biggest and boldest examples from top hotels:
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