What is a Net Promoter Score, and why does it matter?
- 07/06/2016
- Guest experience
Never underestimate the power of word of mouth. It can make or break a hotel, and often holds more weight than traditional advertising practices.
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Guest experience shines in the Sunshine Coast Tourism Excellence ...
- 24/02/2016
- Guest experience
At GuestRevu, we are passionate about tourism, and each year we embrace the opportunity to contribute to the success of tourism right on the doorstep of our ...
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What can reviews of the world’s top hotel teach you?
- 02/02/2016
- TripAdvisor
TripAdvisor recently announced the winners of their 2016 Traveller’s Choice Awards. Hotels all over the world were lauded for excelling in their categories, ...
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Is ORM enough? Why you also need direct guest feedback
- 26/01/2016
- Guest experience
By now, almost every hotelier is doing online reputation management (ORM) of some sort, even if that only means checking their TripAdvisor reviews once a month ...
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Hotels that go all-out for the festive season
- 29/12/2015
- Guest experience
The festive season always calls for something special, but some hotels go all-out. We have collected a few of the biggest and boldest examples from top hotels:
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