GuestRevu Blog

When used effectively, there are many types of technology that allow hoteliers to easily collect and interpret data to enhance efforts at personalisation ...

There is often a gap between what hoteliers think matters to guests and what actually matters. Paying attention to guest feedback can help bridge this gap.

Industry leaders are all saying it’s time to 'personalise' the guest experience, but what does this actually mean? And where and how do you start?

As your locations diversify and your business grows, so you need more sophisticated and powerful tools to help you manage your various properties.

Some hotels go several extra miles when it comes to providing original guest experiences and distinctive in-room amenities …

There is a growing contingent of business travellers who choose to combine work and play when they go away. How do you attract these 'bleisure' travellers?

As a hotel manager or marketer, conducting an analysis of guest feedback and online reviews will give you insights to motivate for any upgrades needed.

We take a look at the in-room amenity preferences of the two largest travelling contingents – business people and Millennials.

While the wealthiest 5% of travellers might not be numerous, their purchasing power means that it is worth the effort to try to entice them to visit your hotel.

Have you ever noticed that there is often some disconnect between a rating you received from a guest in an online review and the comment they wrote with it?