Are you giving your guests a room or an experience?
- 02/11/2017
- Guest experience
Modern travellers are looking for experiences, not just places to stay. Hotels are in the unique position to provide their guests with both.
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The tightrope between privacy and personalisation for hotels
- 05/10/2017
- Guest experience
Whether it be the comfort of familiarity or a yearning to be treated as a VIP, consumers expect a personalised experience from hospitality brands.
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Technology and the luxury guest experience: Interview with Arun Kumar
- 14/09/2017
- Guest experience
With two decades of experience in hospitality, Arun is an indisputable thought leader in his field. We asked Arun to share some of his guest experience wisdom.
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Trend digest – guest personalisation in the hotel industry
- 01/06/2017
- Guest experience
Businesses cannot hide behind excuses not to create memorable and unique experiences for travellers. We round up a few personalisation trends to keep in mind...
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The pros and cons of texting your guests
- 20/04/2017
- Guest experience
Instant messaging can be a great way to communicate with your guests and improve guest experience, but would it work in your hotel?
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From mobile app to personal butler: five hotels getting personalisation ...
- 23/03/2017
- Guest experience
Five examples of hotels going above and beyond to ensure that their guests are treated as individuals and their stays are tailored to their particular needs.
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How hotels can benefit from the growing interest in wellness tourism
- 09/03/2017
- Guest experience
Modern travellers are looking to extend their wellness routines into all aspects of their lives, including their holidays. How can you capitalise on this trend?
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What hoteliers need to know about personalisation technology
- 09/02/2017
- Guest experience
When used effectively, there are many types of technology that allow hoteliers to easily collect and interpret data to enhance efforts at personalisation ...
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Bridging the gap: How to see your hotel through your guests’ eyes
- 02/02/2017
- Guest experience
There is often a gap between what hoteliers think matters to guests and what actually matters. Paying attention to guest feedback can help bridge this gap.
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Taking the first steps toward personalisation in your hotel
- 19/01/2017
- Guest experience
Industry leaders are all saying it’s time to 'personalise' the guest experience, but what does this actually mean? And where and how do you start?
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