GuestRevu Blog

While the wealthiest 5% of travellers might not be numerous, their purchasing power means that it is worth the effort to try to entice them to visit your hotel.

Have you ever noticed that there is often some disconnect between a rating you received from a guest in an online review and the comment they wrote with it?

While the old saying may claim there’s no such thing as a free lunch, some unscrupulous guests do try to blackmail freebies out of hotel management.

millennials are not the only travel consumers for you to target. People reaching older ages and retirement are an important part of the travel economy.

You can convince guests to book direct by offering special incentives and value-ads. Here are a few ideas for the right perks to increase your direct bookings:

The NPS is a management tool and customer loyalty metric that operates on a simple scoring system, asking that all-important question, “Would you recommend us?”

At GuestRevu, we are passionate about tourism, so, each year we contribute to the success of tourism near our South African branch.

What is the Umaid Bhawan Palace in, India, doing so right and can you do the same for your guest experience (without being a royal abode)?

Many hoteliers are relying solely on online reviews to collect guest feedback, and in doing so are missing out on other valuable guest intelligence.

The festive season always calls for something special, but some hotels go all-out. We have collected a few of the biggest and boldest examples.