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Occasionally in hospitality, less really is more – even if that means less space. While some guests may opt to book your presidential, honeymoon or penthouse suite, there will always be guests who are looking for a room that is smaller,...
Did you know there is an oven that uses the internet to cook your food perfectly? The June Oven intelligent oven that can be operated with voice commands via Alexa, and can even recognise what you’re cooking, and checks recipes updated...
Whether it’s turning a business trip into an opportunity to explore a new (or familiar) area, or jumping at the chance to recharge their batteries in peace, more and more travellers are deciding to go solo.
Dogs have long been man’s best friend, and now they’re also his travel companion. Travelling with pets is a trend that has seen a good deal of traction over the past decade, with airlines improving their travel options to accommodate...
Hundreds of properties from over 40 countries around the world made the choice to let their guests be the judge in the 2019 Boutique Hotel Guest Experience Awards, and on the evening of 22 May, the winners of the prestigious Awards were...
Highlighting your unique selling points to potential guests through engaging storytelling can encourage them to book through your website rather than via OTAs, and hopefully see them return. One hotel that knows how to position its...
In an economy where travellers are faced with seemingly endless options for where to stay, where to eat, and what to do, making sure that you are your guests’ first choice has never been more important. But how do you ensure guests’...
When it comes to turning a stay into an experience, it is easy to assume that hotels have the upper-hand. After all, they have the convenience of a wide array of full-time staff who get to see and interact with guests day-in and day-out....
With the growth of online spaces populated by user-generated content, word of mouth is increasingly becoming digitised, and reviews that are shared with online communities often even overshadow the recommendations that are passed on in...
If you missed the 31 January deadline to enter the Boutique Hotel Guest Experience Awards, you're in luck! Due to the influx of last-minute entries, the organisers have decided to extend the deadline for entries until 08 February.