What luxury travellers want, and how to attract them

While the wealthiest 5% of travellers might not be numerous, their purchasing power means that it is worth the effort to try to entice them to visit your hotel.
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Ratings or reviews – learning to read between the lines

Have you ever noticed that there is often some disconnect between a rating you received from a guest in an online review and the comment they wrote with it?
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What to do when guests blackmail your hotel with bad reviews

While the old saying may claim there’s no such thing as a free lunch, some unscrupulous guests do try to blackmail freebies out of hotel management.
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Millennials might have the ‘cred’, but older guests have the cash

millennials are not the only travel consumers for you to target. People reaching older ages and retirement are an important part of the travel economy.
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Direct booking tips: how to offer more value than an OTA

You can convince guests to book direct by offering special incentives and value-ads. Here are a few ideas for the right perks to increase your direct bookings:
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What is a Net Promoter Score, and why does it matter?

The NPS is a management tool and customer loyalty metric that operates on a simple scoring system, asking that all-important question, “Would you recommend us?”
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Guest experience shines in the Sunshine Coast Tourism Excellence Awards

At GuestRevu, we are passionate about tourism, so, each year we contribute to the success of tourism near our South African branch.
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What can reviews of the world’s top hotel teach you?

What is the Umaid Bhawan Palace in, India, doing so right and can you do the same for your guest experience (without being a royal abode)?
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Is ORM enough? Why you also need direct guest feedback

Many hoteliers are relying solely on online reviews to collect guest feedback, and in doing so are missing out on other valuable guest intelligence.
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Hotels that go all-out for the festive season

The festive season always calls for something special, but some hotels go all-out. We have collected a few of the biggest and boldest examples.
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