GuestRevu Blog

Some hotels go several extra miles when it comes to providing original guest experiences and distinctive in-room amenities …

There is a growing contingent of business travellers who choose to combine work and play when they go away. How do you attract these 'bleisure' travellers?

As a hotel manager or marketer, conducting an analysis of guest feedback and online reviews will give you insights to motivate for any upgrades needed.

We take a look at the in-room amenity preferences of the two largest travelling contingents – business people and Millennials.

While the wealthiest 5% of travellers might not be numerous, their purchasing power means that it is worth the effort to try to entice them to visit your hotel.

Have you ever noticed that there is often some disconnect between a rating you received from a guest in an online review and the comment they wrote with it?

While the old saying may claim there’s no such thing as a free lunch, some unscrupulous guests do try to blackmail freebies out of hotel management.

millennials are not the only travel consumers for you to target. People reaching older ages and retirement are an important part of the travel economy.

You can convince guests to book direct by offering special incentives and value-ads. Here are a few ideas for the right perks to increase your direct bookings:

The NPS is a management tool and customer loyalty metric that operates on a simple scoring system, asking that all-important question, “Would you recommend us?”