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From greeting visitors to his parents’ guesthouse at the age of 10, to making travellers staying at The Anam in Cam Ranh, Vietnam feel at home, Herbert Laubichler-Pichler’s life has revolved around making guests feel welcome. We got the...
I struggled to sleep on the Thursday before Easter weekend. My mind was working overtime going through all the things that might go wrong — Would we get lost on our way to the hotel? Would they cater to vegetarians? Would we arrive and...
It should come as no surprise that a great experience can leave a guest with memories to last a lifetime, and that the memories of a terrible experience can last just as long. When it comes to guests with disabilities, there are all too...
Managing a hotel is all about making tough decisions and finding answers to difficult questions: Where do you spend your limited budget? Whose side do you take – a valued employee’s or a guest’s? Do you motivate your staff with the carrot...
The hospitality industry moves so fast that keeping up with all of the latest news and trends would take up all of your time if you let it. That’s why we’ve been keeping an eye on it for you, and have put together this list of the top five...
Experiential travel is what the modern guest is after. Very often, to satisfy your clientele’s wanderlust and exceed expectations, your hotel needs to provide not just a bed, or a room for the night, but an experience worth travelling and...
The hospitality industry is quickly expanding to include a number of niche sectors, from the traditional boutique hotel to serviced apartments and everything in between. With all this diversification in the industry, it can be hard for...
In the good old days, not any Tom, Dick or Harry could open a hotel. But times have changed. With a surge of alternative accommodation types such as serviced apartments and AirBnB, the competition for hotels has grown exponentially in the...
Whether it be the comfort of familiarity or a yearning to be treated as a VIP, now more than ever consumers expect a personalised experience from hospitality brands.
From his first role on the front lines of guest satisfaction as a room service waiter to management positions at four- and five-star InterContinental and Hilton properties, Arun Kumar's impressive hospitality career has taught him a thing...