GuestRevu is honoured to announce our fourth win in the annual HotelTechAwards in both of our categories: Guest Surveys and Reputation Management. The GuestRevu team couldn't be prouder of this year's win which comes hot on the heels of the launch of GuestRevu LITE, a new, free forever version of our award-winning software.
The 2023 HotelTechAwards determined the best hotel software products across several categories, based primarily on customer feedback, along with other key data points such as integration compatibility, organisational health, market share, partner network strength, and customer support quality.
This year's competition was one of the toughest so far, with Hotel Tech Report reaching over 2.5 million hoteliers and gathering over 16k product reviews, ensuring that results are not simply based on the subjective opinions of judges or a handful of users, but are the outcome of data from the widest range of users possible and include other comprehensive determining factors to ensure a non-biased, objective list of top hotel technology companies. A win for GuestRevu in both our categories is certainly an achievement the team is exceptionally proud of.
For GuestRevu, teamwork is everything, and this is evident in the feedback from our clients and partners. It is almost unanimous from our hundreds of reviews from clients spanning 6 countries, that our support team is one of the world's best.
One reviewer* from Mullion in the United Kingdom states: “support we receive from GuestRevu, its second to none. All of the staff are a pleasure to deal with and extremely knowledgeable.” We have a warm and caring team who take pride in the work we do to assist hoteliers. Another reviewer from a luxury hotel in Delray Beach, USA agrees that one of the deciding factors was our support team's client-centric focus:
“We did a lot of research before joining, what sold us besides the impeccable product all in one was this team. They are so well informed and share this wealth of knowledge with you to set you up for success. They are open, flexible, timely and most importantly they care about you and what they do. Could not be more pleased.”
Over and above our exceptional support team, other GuestRevu clients praised the solution for providing powerful data while still being easy to use. “Making use of GuestRevu gave us a great overall view of not only our online reputation, but direct feedback from guests through surveys too.” said a reviewer from a resort in Durban, South Africa. “This has allowed us to keep our finger on the pulse of what our guests are saying and helps us to improve the overall experience. The platform is user friendly and allows us to drill down with all the analytics we need.”
As a boutique hotel from Orsett in the United Kingdom states “GuestRevu has streamlined our Guest Feedback process and is more or less a one stop shop to manage our guest reviews. Easy to use and a massive timesaver.”
Aside from the accolades and acknowledgement that comes with the coveted title, the feedback from our loyal clients allows us to continue to evolve and refine our product and services. Just like each of our clients who uses their guest feedback to create a better experience every time, so we, at GuestRevu endeavour to create the very best experience for hoteliers, making their lives easier, their business more efficient and their bottom lines larger.
“I am especially delighted and proud to have won both these awards for the fourth time amidst incredibly stiff competition,” says GuestRevu’s passionate CEO and Founder, Chris Alexandre. “The Hotel Tech Report awards are extra special because they are voted for by our clients, who are the lifeblood of our business. A huge congratulations to everyone in our hard working team for their dedication and commitment. And a massive thank you to everyone who left a review – more than most, we are well aware that reviews are critical for the success of any business, and we look forward to continuing to build world-class solutions for this amazing industry.”
*Reviews on Hotel Tech Report are anonymous, but we are profoundly grateful to everyone who took the time to write a review.
GuestRevu helps hospitality professionals to listen to, learn from and earn from their guests by enabling them to leverage the power of their guest data to build lasting loyalty and drive revenue. GuestRevu’s mission is to give hospitality professionals award-winning tools that they can use every day to develop a guest-centric culture, optimise their guest experience, the running of their business and, ultimately, to drive revenue using online surveys and reputation management. GuestRevu offers local support in South Africa and the UK, and is a TripAdvisor Platinum Review Collection Partner.
About the HotelTechAwards
The HotelTechAwards recognize companies that have proven to add immense value for hoteliers by helping them compete in the digital age. Technology is the key to improving the guest experience, creating a better staff culture on property and ultimately growing profits. Winners of the HotelTechAwards are determined based on verified client feedback and highlight best of breed companies across key categories of the hotel tech stack.