GuestRevu is delighted to announce its fifth victory in both the Guest Surveys and Reputation Management categories at the 2024 HotelTechAwards. This win reaffirms the company's unwavering dedication to advancing the hospitality industry.
The HotelTechAwards recognises leading hotel software products and places paramount importance on customer feedback, integration compatibility, organisational health, market share, partner network strength, and customer support quality. This year, the competition gathered feedback from thousands of hoteliers, garnering more than 50,000 product reviews. GuestRevu's accomplishment in both categories signifies a remarkable achievement for the team and a stamp of approval from hundreds of satisfied users who have reviewed its guest survey and online reputation management solutions.
“With technology evolving at a breakneck pace, it is near impossible to keep up with the latest developments,” says HotelTechReport co-founder Jordan Hollander. “HotelTechReport's community does the hard work of sifting through and reviewing hundreds of hotel tech products each year - to help the global community innovate faster through crowd sourced knowledge sharing.”
GuestRevu achieved a 100/100 HotelTechScore in both categories, and an overall user rating of 4.7 out of 5. Client testimonials praised the exceptional client-centric focus of the support team and commended GuestRevu for delivering powerful data in a user-friendly package.
One revenue manager from a 500+ room UK property* stated “Besides the product being great to deep dive into your guest experience, the team at GuestRevu is great. They will help you in whichever way they can. By now we use GuestRevu not only for guest experience, but also for staff experience!” Another client adds that the highlights of using GuestRevu include “The team, they make the whole experience brilliant! Everyone is so thoughtful and genuinely kind. The Ease of Use, the surveys are very user friendly and intuitive. Convenience, it's amazing when you have all your online reviews in one place.”
Beyond outstanding support, clients commended GuestRevu for delivering powerful data in a user-friendly package. “The amount of information we can have all in one place is brilliant. And so many options to filter so we can gain accurate information with comparisons against our own sites and competitors,” says a representative from a luxury property in the United Kingdom.
While user reviews are the most important aspect of the HotelTechAwards scoring criteria, integration partnerships with other tools in a hotel’s tech stack can make the difference between a good product and one that is indispensable for a hotel striving to create an exceptional guest experience. GuestRevu strives to work closely with partners to ensure that together we provide exactly the tools and data that hoteliers need to succeed.
“What differentiates GuestRevu from the competition is its unmatched combination of user-friendliness, automation, a passionate and dedicated team, ease of integration, and exceptional reporting capabilities,” says Maud Bruyere, Marketing Manager at For-Sight, a leading hotel CRM. “The GuestRevu team is brilliant, for us as partners and for our mutual customers that praise their excellent customer success team!”
Winning the coveted titles of Best Guest Surveys and Best Reputation Management Software, alongside the valuable client feedback upon which the awards are based, has further inspired the GuestRevu team to continue to refine and evolve its products and services and remain dedicated to creating the best solutions for hoteliers, simplifying operations, increasing efficiency, gaining customer loyalty and boosting their bottom lines.
Expressing his delight at the fifth win, GuestRevu's CEO and Founder, Chris Alexandre, says, "GuestRevu has won many awards over the years, but the HotelTechAwards always hold unique significance to us, as they are based on reviews from our clients, who are the cornerstone of our business and know our product better than any judge could. The user feedback HotelTechReport provides is invaluable as we endeavour to keep perfecting our software’s functionality and user experience. Well done to everyone in the GuestRevu team, and thank you for your dedication and commitment."
*Reviews on Hotel Tech Report are anonymous, and GuestRevu expresses profound gratitude to everyone who took the time to contribute.
About GuestRevu
GuestRevu provides award-winning guest feedback and online reputation management tools tailor-made for the hospitality industry, enabling hoteliers worldwide to gain a deeper, guest-focused understanding of operational strengths and weaknesses, monitor and manage their online reputation and reviews, and improve guest satisfaction. Listening to and learning from guests enables hoteliers to drive more direct bookings, build lasting loyalty and ultimately increase revenue. As a Tripadvisor Platinum Review Collection Partner, GuestRevu also gives clients the opportunity to boost their online reviews and ratings on the world’s largest review site.
About the HotelTechAwards
The HotelTechAwards recognise companies that have proven to add immense value for hoteliers by helping them compete in the digital age. Technology is the key to improving the guest experience, creating a better staff culture on property and ultimately growing profits. Winners of the HotelTechAwards are determined based on verified client feedback and highlight best-of-breed companies across key categories of the hotel tech stack.
