Responding to guest feedback quickly and professionally isn’t just a nice-to-have; it’s essential for maintaining your reputation and building guest loyalty, not only with the guest who took the time to give you feedback, but (in the case...
Google has long made it clear that it doesn’t want to just help users search – it wants to help them find answers. Its latest round of updates in Search and Maps, powered by generative AI, further help to fulfil Google's aim of giving...
In the world of hospitality, your staff are your reputation. Every interaction, whether it’s a warm smile or a simple “Good afternoon, ma’am, how are you today?” can leave a lasting impression and lead to a positive review. That’s why a...
Back in 2015 when the Royal St Andrews Hotel in Port Alfred, South Africa, opened its doors, they knew they wanted to get guest feedback right from the start. That’s why Difford Louw, the hotel's Sales Manager at the time and now the GM,...
In the ever-evolving hospitality landscape, guest feedback remains as important as ever. Travellers rely on reviews when choosing where to stay, and hotels that respond quickly and professionally to guest feedback reap a multitude of...
Last year, the GuestRevu team embraced the “travel” aspect of travel tech and collectively attended 13 events in cities 6000 miles apart. In all our travels, we’ve noticed a few salient themes that were discussed by multiple voices around...
GuestRevu’s latest integration with HotelTime Solutions brings our award-winning guest feedback and online reputation management tools together with HotelTime’s cloud-based property management system (PMS). This partnership is designed to...
African Winners of the 2024 GuestRevu GREAT Awards Announced at the Grand Daddy Hotel
Tonight, we celebrated the African winners of the 2024 GuestRevu GREAT Awards in style at the Grand Daddy Hotel in Cape Town. The event, hosted with the...
GuestRevu is proud to announce its latest achievement at the prestigious 2025 HotelTechAwards. The company was declared the Best Guest Surveys Software and recognised as 1st Runner-Up for Best Reputation Management Software. This year’s...
The high season brings bustling crowds, overwhelming occupancy, and the opportunity to make a lasting impression on your guests. Amid the whirlwind of activity, you might wonder why guest reviews should be a priority – your focus is on...