The Mandrake does not offer a neutral backdrop for a night in London. It offers something immersive, atmospheric, and far more difficult to engineer than a “pleasant stay”. As Sebastian Martinez, Front Office Manager, puts it, the hotel is...
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From dreaming, to discovering, to booking and then reminiscing, the guest journey is made up of many small moments, each one offering an opportunity to listen to your guests and improve your guest experience. Rather than treating feedback...
Every guest is unique, and every experience is unique. But is there a common thread in providing a great guest experience, regardless of the hotel's specifications?
Just when you thought you had SEO figured out, here comes AI travel search and shuffles hotel discovery all over again. Traditional search rankings still matter, but AI-powered answer engines and generative platforms are changing how...
We’re delighted to share that GuestRevu has been selected as a preferred guest feedback and reputation management provider for The Leading Hotels of the World (LHW), the largest collection of independent luxury hotels, with more than 425...
Hotels worldwide are invited to compete in the 2026 GuestRevu GREAT Awards. Entries are open from the 1st to the 30th of June.
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Last week, GuestRevu had the honour of sponsoring Next Wave Hospitality: The connected hotel, Hospitality that performs. The GuestRevu team joined hoteliers, operators, technology providers and hospitality partners for a day of frank...
With fresh conversations, stronger connections and a sharper focus on where hospitality is heading, Africa’s Travel Indaba 2026 once again proved why it remains one of the most important events on Africa’s tourism calendar.
In the latest episode of Back of House Banter, Amy Branford sits down with Adam Hamadache, CEO of Formula Digital, to unpack the ways generative AI is reshaping hotel discovery. Beyond the changes in how your guests search, this...
You get home after a busy day. Relaxed on the sofa, all you need now is to find a good movie. Fortunately, the streaming service suggests the perfect movie for you. Amazing! But was it just luck that you found that movie?
That personalised...