‘Thank you for your feedback’ is easy to say.But when a guest takes the time to complete a survey, they’re giving you something far more valuable than a polite response can cover. They are giving you their time, their experience, and their...
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No one likes to get a bad review online. The sinking feeling when you see a one or two out of five rating and the harsh criticisms of unhappy guests erodes at the heart of a good hotelier, and at the reputation of your business.
Novacancy has long been a staple of the hospitality calendar in Australia, so the GuestRevu team were delighted to head to the first London Novacancy.
How can you ensure your hotel is visible when potential guests search online? Travellers have more information, more choices, and higher expectations than ever before. To really understand how they make decisions, you need to shop like a...
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Most hoteliers can remember a time when online travel agents felt like the enemy. You would see a booking come in, notice the commission attached to it, and wonder why on earth you were paying to sell your own rooms. For decades, hoteliers...
This year, GuestRevu has once again stood out in the global hotel technology landscape, being named 2026’s Best Guest Survey Software by HotelTechReport. In addition to this top honour, GuestRevu also finished in the top 3 in the...
We all know that guest insights are what shape a great hotel experience. Understanding what guests love, what could be better, and what makes a stay truly memorable can transform the way you operate. The tricky part, of course, is getting...
It’s hard to believe it’s been four years since we interviewed David Scott, Chief Executive at The Hotel Folk for a case study on how the group use GuestRevu. Back in 2021, the world was just beginning to emerge from the worst of COVID....
In the latest episode of Back of House Banter, GuestRevu’s Amy Branford chats with Mark Durber from Clockwork Marketing to demystify SEO for hotels. If search engine optimisation feels more like smoke and mirrors than ever, this...
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From angry keyboard warriors complaining about poor service to ecstatic travellers raving about the holiday of their lives, guests have never been shy to share their opinions online. The difference in 2025 is...