Uniting space, staff and guests through art with ARTIQ [interview]

Hotel art suffers from an unflattering stereotype – that of the inoffensive but unmemorable image, only called "art" by the most generous definition of the ...
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Hotels have the social edge: 4 Steps to take it further

Although organisations of any kind can increase brand awareness and attract new customers with social media, businesses that cater to travellers have an edge ...
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15 Inspirational quotes from hospitality greats

The hospitality business can be a hard slog, but for those who have what it takes, the rewards and recognition that come with success are definitely worth it, ...
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Shortlist for the 2018 Boutique Hotel Guest Experience Awards ...

Have you entered the BoHo Awards 2018 yet? Entries are now open and some fantastic hotels have already entered. What are you waiting for? The data collection ...
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Trend Digest: How sustainable are you?

Whether it’s doing away with plastic straws, installing solar panels, or contributing towards their communities, many businesses in the hospitality industry ...
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The art of an enriching guest experience [interview]

From greeting visitors to his parents’ guesthouse at the age of 10, to making travellers staying at The Anam in Cam Ranh, Vietnam feel at home, Herbert ...
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How the Coaching Inn Group uses guest feedback tech to motivate ...

With high staff turnover in the hospitality industry, and sometimes multiple sites to manage, staff motivation can be a challenge to even the most experienced ...
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The anxious traveller — how you can help [checklist]

I struggled to sleep on the Thursday before Easter weekend. My mind was working overtime going through all the things that might go wrong — Would we get lost ...
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Trend Digest: Accessible hospitality for all

It should come as no surprise that a great experience can leave a guest with memories to last a lifetime, and that the memories of a terrible experience can ...
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TripAdvisor makes further changes to its algorithm in 2018

TripAdvisor is continually fine-tuning the way that its algorithm ranks accommodation, activities and restaurants in order to show travellers the most popular ...
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