You are probably tired of hearing this: your hotel needs to personalise the guest experience. From pre-booking marketing to post-checkout surveys, everything must align with your guests' tastes and preferences. Personalisation is no longer...
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A curious click on your website, the specific room type a guest has chosen, a recurring order in your restaurant, or a detailed online review — every interaction is an opportunity to collect guest data. Every touchpoint becomes a piece of...
GuestRevu has launched a new integration with Access Collins, helping hospitality businesses automatically gather feedback from restaurant guests using accurate reservation data.
Hospitality has never been an industry reserved for people who followed a neat, predictable career path. In fact, many of the people who make the industry special arrived by a far more interesting route.
Customers (and more often, consumers) now have more choice than they have ever had in the professional history of hospitality. From budget airport to luxury resorts, from rowdy city-centre lifestyle to family-focused nature reserves –...
The Mandrake does not offer a neutral backdrop for a night in London. It offers something immersive, atmospheric, and far more difficult to engineer than a “pleasant stay”. As Sebastian Martinez, Front Office Manager, puts it, the hotel is...
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From dreaming, to discovering, to booking and then reminiscing, the guest journey is made up of many small moments, each one offering an opportunity to listen to your guests and improve your guest experience. Rather than treating feedback...
Every guest is unique, and every experience is unique. But is there a common thread in providing a great guest experience, regardless of the hotel's specifications?
Just when you thought you had SEO figured out, here comes AI travel search and shuffles hotel discovery all over again. Traditional search rankings still matter, but AI-powered answer engines and generative platforms are changing how...
We’re delighted to share that GuestRevu has been selected as a preferred guest feedback and reputation management provider for The Leading Hotels of the World (LHW), the largest collection of independent luxury hotels, with more than 425...