In the latest episode of Back of House Banter, Amy Branford sits down with Adam Hamadache, CEO of Formula Digital, to unpack the ways generative AI is reshaping hotel discovery. Beyond the changes in how your guests search, this...
You get home after a busy day. Relaxed on the sofa, all you need now is to find a good movie. Fortunately, the streaming service suggests the perfect movie for you. Amazing! But was it just luck that you found that movie?
That personalised...
WTM Africa has always been an important date on the hospitality calendar, but this year’s event felt especially significant.
‘Thank you for your feedback’ is easy to say.But when a guest takes the time to complete a survey, they’re giving you something far more valuable than a polite response can cover. They are giving you their time, their experience, and their...
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No one likes to get a bad review online. The sinking feeling when you see a one or two out of five rating and the harsh criticisms of unhappy guests erodes at the heart of a good hotelier, and at the reputation of your business.
Novacancy has long been a staple of the hospitality calendar in Australia, so the GuestRevu team were delighted to head to the first London Novacancy.
How can you ensure your hotel is visible when potential guests search online? Travellers have more information, more choices, and higher expectations than ever before. To really understand how they make decisions, you need to shop like a...
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Most hoteliers can remember a time when online travel agents felt like the enemy. You would see a booking come in, notice the commission attached to it, and wonder why on earth you were paying to sell your own rooms. For decades, hoteliers...
This year, GuestRevu has once again stood out in the global hotel technology landscape, being named 2026’s Best Guest Survey Software by HotelTechReport. In addition to this top honour, GuestRevu also finished in the top 3 in the...
We all know that guest insights are what shape a great hotel experience. Understanding what guests love, what could be better, and what makes a stay truly memorable can transform the way you operate. The tricky part, of course, is getting...