Shortlist for the 2018 Boutique Hotel Guest Experience Awards ...

Have you entered the BoHo Awards 2018 yet? Entries are now open and some fantastic hotels have already entered. What are you waiting for? The data collection ...
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Trend Digest: How sustainable are you?

Whether it’s doing away with plastic straws, installing solar panels, or contributing towards their communities, many businesses in the hospitality industry ...
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The art of an enriching guest experience [interview]

From greeting visitors to his parents’ guesthouse at the age of 10, to making travellers staying at The Anam in Cam Ranh, Vietnam feel at home, Herbert ...
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How the Coaching Inn Group uses guest feedback tech to motivate ...

With high staff turnover in the hospitality industry, and sometimes multiple sites to manage, staff motivation can be a challenge to even the most experienced ...
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The anxious traveller — how you can help [checklist]

I struggled to sleep on the Thursday before Easter weekend. My mind was working overtime going through all the things that might go wrong — Would we get lost ...
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Trend Digest: Accessible hospitality for all

It should come as no surprise that a great experience can leave a guest with memories to last a lifetime, and that the memories of a terrible experience can ...
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TripAdvisor makes further changes to its algorithm in 2018

TripAdvisor is continually fine-tuning the way that its algorithm ranks accommodation, activities and restaurants in order to show travellers the most popular ...
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How to make the most of Facebook's ad audience targeting [slideshare]

If you told a hotel marketer in the seventies that you could show their ad to someone based on their age, marital status, and recent travel activity, they ...
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4 Ways that feedback can get your priorities straight

Managing a hotel is all about making tough decisions and finding answers to difficult questions: Where do you spend your limited budget? Whose side do you take ...
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Hospitality technology in an international market [interview]

With an impressive background in the hospitality technology field behind him, including positions on the boards of companies such as Blue Runner Solutions, ...
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