GuestRevu Blog

Customer service has now extended beyond “the customer is always right” and providing a 5-star service, to also creating an opportunity for competitive advantage.

In the digital age it is imperative that your hotel has an adequate online presence, in fact over 68% of sales for travel and tourism were made online in 2022. Reviews play a critical role in your hotel's online reputation and can often be...

It’s been said over and over again: hospitality isn't just about providing a place to stay, it’s about creating an experience. From the moment a prospective guest first sees your hotel brand while browsing Instagram for holiday ideas, to...

London, 12 July 2023 - The highly anticipated GuestRevu GREAT Awards, which recognise and celebrate Guest-Rated Excellence in Accommodation and Travel, has announced a much-anticipated extension to the entries deadline. In an exciting...

It's not always easy to have everyone in the team firing on all cylinders all of the time, and with the high-pressure environment of the hospitality industry, it’s even more vital that hoteliers have everyone working with one another to...

Leading guest feedback and online reputation management solution GuestRevu and independent academic partner Stenden Univeristy South Africa, are excited to announce entries are now open for the GuestRevu GREAT Awards – celebrating hotels...

GuestRevu, the leading provider of guest feedback and online reputation management solutions for the hospitality industry, is proud to announce that it has joined FEDHASA (Federated Hospitality Association of South Africa) as a full...

GuestRevu, a leading provider of guest feedback and online reputation management solutions in the hospitality industry, is delighted to announce the appointment of Paul Griffiths as its new Head of Sales. 

Imagine a keen traveller in the days before the internet looking for a place to go and explore. They saunter into a travel agent’s office and look at a wall of around 50 brochures. Which one do they choose? how long do they continue to...

With studies showing that “the travel plans of over 90% of consumers were influenced by evaluations posted on online review websites,” it's no wonder the hospitality industry faces an ongoing battle with fake online reviews, including...