New research has shown that reviews are the third most important factor for guests when booking accommodation, after price and location. But the ways guests interact with online reviews is in more flux than ever, both reflecting and...
If your hotel needs a guest survey or online reputation management tool, you can’t do better than GuestRevu, according to the hoteliers who voted in Hotel Tech Report’s 2022 HotelTechAwards. GuestRevu competed in two categories, winning...
The perennial shift towards a digital economy demands agility from businesses and consumers alike; and the hospitality industry is on the same path when it comes to digitalisation being incorporated as an industry standard.
Although the...
All of us in hospitality are hoping for a busy festive season to brighten up the rough patch that we’ve been through (and are still going through) recently. Whether they are good moments or not, hospitality professionals all over the...
Consistently providing guests with excellent services during their stays is important, but hoteliers should also ensure guests have outstanding interactions throughout the booking journey, and use relevant tools to offer attractive...
As much as any other product or service, different hotel packages will always appeal more or less to different people. You may try to emulate your competitors that are enticing some of your prospective guests through their doors, but...
Your staff, and the interactions your guests have with them, can make or break your reputation, but hospitality businesses are struggling more than any other industry to fill vacancies. While we can’t summon you a sous chef or magic...
Hoteliers are hard-pressed to examine every practical tactic to rearrange their property, staff, and technology for the better. Making the best use of guest feedback data gives confidence to the decision makers within hospitality, and...
Slow travel is the “new” face of what many have come to know as sustainable travel, and it’s centered around mitigating some of the social and environmental costs that come with traditional (fast) travel.
The trend was gaining traction...
The past year and a bit forced being a ‘homebody’ onto millions of people, and through that period, a surge of digital content consumption and engagement manifested at unseen levels for most social media platforms. People literally escaped...
