GDPR in 3 minutes for hotel marketers [video]

We take a quick look at how the GDPR is guiding all marketers to treat people’s data – and their attention – with the respect it deserves, and give you a few tips on how to make ...
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The guests are the judges as 2018 BoHo Awards winners are announced

After three months of guest feedback collection, the following hotels are winners of the 2018 Boutique Hotel Guest Experience Awards.
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Uniting space, staff and guests through art with ARTIQ [interview]

We talk to Patrick McCrae of ARTIQ about how art and hospitality can come together to reflect brand identity, increase productivity and enhance guest experience.
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Hotels have the social edge: 4 Steps to take it further

Guests love to talk about their experiences at hotels, giving them the social edge. We look at four ways that hotel marketers can make the most of this advantage.
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15 Inspirational quotes from hospitality greats

Some wise quotes about hospitality from a few of the industry's great visionaries to help keep you inspired and reaching for greatness.
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Shortlist for the 2018 Boutique Hotel Guest Experience Awards announced

After three months of guest feedback collection, the following hotels have been shortlisted for the 2018 Boutique Hotel Guest Experience Awards.
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Trend Digest: How sustainable are you?

We’ve scoured the web to find articles that break down what sustainability means in hospitality, and what you can do about it.
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The art of an enriching guest experience [interview]

Great guest experiences don’t just happen — they take hard work and planning. We discuss with Herbert Laubichler-Pichler the ways in which he turns a visit to Vietnam into an ...
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How the Coaching Inn Group uses guest feedback tech to motivate excellence ...

Your staff are at the frontline of guest experience – how do you ensure that they are motivated to give your guests the best? The Coaching Inn Group uses guest feedback to create ...
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The anxious traveller — how you can help [checklist]

We look at how accommodation providers can help their guests to feel more at ease when making a booking, before they arrive, and during their stays.
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