Technology has drastically changed how we live our everyday lives, from using our phones to stay constantly connected to everything and everyone to using online reviews to help us make almost all of our purchasing decisions.
You only have to have been working in the hospitality industry for a very short time before you have a hilarious dinner time story to tell. Usually it’s something a guest has said or done, or something that has gone completely wrong from...
Research has shown that responding to online reviews, especially negative ones, increases the trust prospective customers have in your hotel, making them more likely to believe that you care about your guests.
It’s tough to sell people on places, rooms and features they’ve yet to encounter in person. Maybe you’ve gone to the effort of carefully designing and delivering an impeccably-styled hotel, but so much of it can only be experienced: the...
Purpose-built, automated software can be invaluable for keeping on top of both front-of-office and back-of-office tasks, especially amid staffing shortages in the hospitality industry. Hoteliers can attest to the countless hours (and...
Hotel maintenance is a complex undertaking, involving a broad spectrum of activities. Keeping systems, equipment, and facilities in working order and in good condition is a top priority for hotel owners, and it directly affects customer...
The slightest margins in key areas can ultimately make or break a business in terms of performance. For many hoteliers, keeping a close eye on the Average Daily Rate (ADR), Occupancy Rate and Revenue per Available Room (RevPAR) is the most...
Airbnb and other similar style listings were booming post-lockdowns, as travellers sought smaller, more intimate lodgings that felt safer than hotels. People wanted to get out and explore again, but they still feared the high risk of...
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Consumer demand for travel is rebounding after the pandemic, and along with this rebound there is an additional demand for more sustainable travel options. In June 2021, 61% of travellers told Booking.com that the pandemic has made them...
Many hoteliers believe that having a perfect website is the golden ticket to a spike in direct bookings, and while it’s true that your hotel’s website design and content needs to be on point, there are additional steps you need to take to...