If you’ve been working in the hospitality industry before and during COVID-19, chances are you have a fantastic sense of humour, a tonne of patience and the best back up fake smile for those special kinds of guests. At least now that...
Never before has hospitality faced an environment more difficult to navigate – the link between growing digital audiences that are now glued to their screens at home, and attractive key messaging from hotel brands is ever-so-tenuous; and...
In a time when every guest and every penny matters more than it ever has for hoteliers, GuestRevu and For-Sight understand the need to make the most of and nurture both. The two companies have created a new integration that brings two...
As we slowly start to emerge from our houses, and businesses start to reopen around the world, things do not seem to be the same and life can appear very different from the one we said goodbye to before lockdown. Although I think we would...
On Friday 29 May (also known as “doomsday” to those that took part) some hospitality industry tech leaders came together to do a number of different off-the-wall internet challenges. These unlucky participants all agreed to take part in...
This article was contributed by Paula Carreirão, content writer and hospitality expert at Asksuite – winner of the Best Website Live Chat Tool in the 2020 HotelTechAwards
The COVID-19 pandemic has changed the way we live and interact...
We are all in uncharted water and with an unclear timeline on when our industry will get back to anything near normal. But, when it does, return – and it will – we want to be prepared.
Please note: This interview was conducted on 17 March 2020. Given the nature of the pandemic, information is changing on a daily basis. None of the content of this interview constitutes legal, medical or financial advice.
The hospitality...
Many of the moving parts that make up a hotel general manager’s job revolve around making sure that their guests are satisfied and their expectations are met, or preferably exceeded. Choosing the right team can go a long way to easing the...
A day in the life of a hotel manager is no walk in the park. In fact, some days it can feel more like a choose your own adventure story, with every move you make having far-reaching consequences, and the choices that will leave everyone...