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Whether you’ve put new health and safety measures in place to ensure your guests and staff don't spread COVID-19, or done so merely to appease the government and placate dramatic guests, there have probably been some changes made at your...
Hoteliers have been turning their attention to personalisation and communication with guests for some time, but since the advent of COVID, this has become even more of a hot topic, with hoteliers looking for effective ways to have...
The hospitality world has suffered much more from the COVID-19 lockdown efforts than most. Frustratingly, businesses that managed to survive during the roughest months (far easier said than done) don’t get the luxury of smooth sailing just...
If there's one thing COVID has taught the hospitality industry, it's that we can't take guests for granted. As our varied, passionate, and resilient industry begins to rebound, every touchpoint, interaction, visit and guest will matter...
If you’ve been working in the hospitality industry before and during COVID-19, chances are you have a fantastic sense of humour, a tonne of patience and the best back up fake smile for those special kinds of guests. At least now that...
Never before has hospitality faced an environment more difficult to navigate – the link between growing digital audiences that are now glued to their screens at home, and attractive key messaging from hotel brands is ever-so-tenuous; and...
In a time when every guest and every penny matters more than it ever has for hoteliers, GuestRevu and For-Sight understand the need to make the most of and nurture both. The two companies have created a new integration that brings two...
As we slowly start to emerge from our houses, and businesses start to reopen around the world, things do not seem to be the same and life can appear very different from the one we said goodbye to before lockdown. Although I think we would...
On Friday 29 May (also known as “doomsday” to those that took part) some hospitality industry tech leaders came together to do a number of different off-the-wall internet challenges. These unlucky participants all agreed to take part in...
This article was contributed by Paula Carreirão, content writer and hospitality expert at Asksuite – winner of the Best Website Live Chat Tool in the 2020 HotelTechAwards
The COVID-19 pandemic has changed the way we live and interact...