Gone are the days of pen and paper review cards, manually entering guest data and an entire IT team on-hand to deal with any technical PMS issues (well, those days are disappearing quickly at any rate). But even as modern hospitality...
A glowing review is always great, but when accompanied by a perfect picture that captures the essence of what you offer, it’s practically gold. While accommodation providers offer an experience that is, at its heart, made up of the idea of...
Over the last few months, and especially the past few weeks, sustainability and saving our planet has been a huge focus worldwide. We have seen Greta Thunberg talking to UN leaders and no matter what you think about her, it’s clear she has...
In a world where accolades are handed out like candy at a supermarket, it would be easy to think that awards mean little. But every now and then an award comes along that really means something, and I’ve found those to be the ones based on...
Retail and hospitality have always been related - from the compulsory curio shops on modern cruise ships to the bazaars and flea markets that spring up wherever and whenever there are tourists to trap.
Life in the hospitality industry can be chaotic at the best of times, which is why it’s so important to work with technology that streamlines and simplifies your daily operations. As such, GuestRevu and RoomRaccoon are delighted to...
Every hotelier has a perfect journey that they would like their guests to take — booking their stay directly through the property’s website, having a memorable experience, leaving a glowing review on every platform available, and returning...
People who are running a business want other people to talk about it online. They want their business to be mentioned as much as possible to enable potential new customers to find it easily. The same goes for hotel owners, and that is why...
Back in the day, researching where to travel involved maps and guides, books on languages and culture, and tale after tale from friends and family of the places that they’d visited — those they would recommend, and those they would stay...
In a constantly shifting industry like hospitality, it can be easy to lose track of guests’ changing needs and fall into the rhythm of providing the amenities and services that you think guests want. That’s why we’ve analysed over 15,000...