Tersia Luies: The backbone of GuestRevu’s award-winning support [interview]
A company is nothing without the people behind it, and one of the people behind the world-class and award-winning support that GuestRevu offers is Tersia Luies.
Trend Digest: Accommodating pets in properties
Dogs have long been man’s best friend, and now they’re also his travel companion. Travelling with pets is a trend that has seen a good deal of traction over the past decade, with airlines improving their travel options to accommodate...
3 Barriers to localisation in hotel marketing, and how to overcome them
Whether your business is part of a multinational chain, an independent boutique, or a small portfolio of aparthotels, the core product all accommodation providers are selling is a place for your guest to stay away from home.
Winners of the 2019 BoHo Awards announced
Hundreds of properties from over 40 countries around the world made the choice to let their guests be the judge in the 2019 Boutique Hotel Guest Experience Awards, and on the evening of 22 May, the winners of the prestigious Awards were...
Shortlist for the 2019 Boutique Hotel Guest Experience Awards announced
Time flies when your guests are having fun, and it’s...
Trend Digest: Why back-of-house tech shouldn’t be back-of-mind
Artificial Intelligence, Virtual Reality, chatbots and self check-in — guest-facing technology comes in multiple forms and has seemingly endless capabilities that are discussed practically daily. But the uses for tech don’t necessarily...
Google Hotels joins the battle for bookings
The battle for bookings is nothing new — properties have been vying for coveted direct bookings and rebelling against the commissions charged by online travel agencies (OTAs) practically since they arrived on the scene. But the battlefield...
The role of storytelling in the bid for direct and repeat bookings [interview]
Highlighting your unique selling points to potential guests through engaging storytelling can encourage them to book through your website rather than via OTAs, and hopefully see them return. One hotel that knows how to position its...
Trend Digest: Loyalty in the information age
In an economy where travellers are faced with seemingly endless options for where to stay, where to eat, and what to do, making sure that you are your guests’ first choice has never been more important. But how do you ensure guests’...
What kind of hospitality manager are you? [quiz]
When it comes to managing a team, every GM seems to take a different stance. Some prefer to motivate staff with incentives, like Coaching Inn’s hero of the month awards, others may prefer leading by example, while still others may feel...