When it comes to managing a team, every GM seems to take a different stance. Some prefer to motivate staff with incentives, like Coaching Inn’s hero of the month awards, others may prefer leading by example, while still others may feel...
Are guests getting the kind of personalisation that they want from your property?
When it comes to turning a stay into an experience, it is easy to assume that hotels have the upper-hand. After all, they have the convenience of a wide array of full-time staff who get to see and interact with guests day-in and day-out....
With the growth of online spaces populated by user-generated content, word of mouth is increasingly becoming digitised, and reviews that are shared with online communities often even overshadow the recommendations that are passed on in...
If you missed the 31 January deadline to enter the Boutique Hotel Guest Experience Awards, you're in luck! Due to the influx of last-minute entries, the organisers have decided to extend the deadline for entries until 08 February.
It is a truth universally acknowledged that the tourism industry is a fickle field. It changes from year to year as new generations come of a travelling age, as new preferences and expectations emerge, as the definitions of “luxury” adapt,...
Excitement is mounting as hoteliers around the world prepare to let their guests be the judge in the Boutique Hotel Guest Experience Awards.
Winners of the 2019 HotelTechAwards have been announced, following four months of review collection and analysis, and GuestRevu’s leadership team is overwhelmingly proud to see the company listed as the top hotel technology for both...
We’ve often written about the importance of staff members in making sure that your guests are happy, treated well, and ready to come back to you again and again. Knowing how important it is to provide a positive working environment for...
A new year around the corner provides the perfect opportunity for a little reflection on the year that has passed, and it’s been a busy one! We know all too well that finding the time to keep on top of trends throughout the year is almost...