Without ideas like the one that GuestRevu is founded upon – that hospitality professionals can earn more loyalty, a better reputation and ultimately increased revenue if they could only better listen to and learn from their guests –...
Some properties think of TripAdvisor as their best friend, others their worst enemy. But when it comes to online reviews, it is the one place that every hospitality professional turns to. There can be no denying the impact that the review...
Knowing what improvements and repairs need to be made, and doing them quickly, is essential if you want to keep your guests happy. But hospitality professionals have a lot on their plates and can’t be everywhere at once, which means that...
Artificial Intelligence, or AI, may be the grounding for more than one science-fiction novel, but for hospitality professionals, it’s becoming a reality.
Mews Systems are all abuzz with preparations for their annual tech summit, the self-proclaimed “hottest ticket in town” for innovative and information-hungry hospitality professionals: Back to the Hospitality Future.
No one wants to feel like they are being sold to — not the person on the end of a telemarketing call, not the person in the queue at the local green grocer, and not the person browsing the web, looking for the perfect location for their...
No man is an island, and unless you are on this list, it’s likely that your hotel isn’t one either. It’s not just hard for a property to operate in isolation from its community, it’s nigh on impossible. Properties rely on their local...
Why does your hotel have a website? There are a number of reasons of course – brand awareness, online reputation, you had some really great photos taken a while back – but ultimately, it's to get people to book at your hotel.
The hospitality industry constantly evolves to accommodate (and provide accommodation for) new market segments and trends in travel. Two of these trends in recent years have been the need for longer-term stays and the desire to experience...
With China making up more than 18% of the world’s population, one would think that marketing to a Chinese audience would be a piece of cake. But as Cho Wong points out, that couldn’t be further from the truth. As Managing Director of ...