Trend Digest: How sustainable are you?
Whether it’s doing away with plastic straws, installing solar panels, or contributing towards their communities, many businesses in the hospitality industry have been adopting and adapting to sustainability.
The art of an enriching guest experience [interview]
From greeting visitors to his parents’ guesthouse at the age of 10, to making travellers staying at The Anam in Cam Ranh, Vietnam feel at home, Herbert Laubichler-Pichler’s life has revolved around making guests feel welcome. We got the...
How the Coaching Inn Group uses guest feedback tech to motivate excellence in their team
With high staff turnover in the hospitality industry, and sometimes multiple sites to manage, staff motivation can be a challenge to even the most experienced managers. UK based hotel-operator The Coaching Inn Group have come up with a...
The anxious traveller — how you can help [checklist]
I struggled to sleep on the Thursday before Easter weekend. My mind was working overtime going through all the things that might go wrong — Would we get lost on our way to the hotel? Would they cater to vegetarians? Would we arrive and...
Trend Digest: Accessible hospitality for all
It should come as no surprise that a great experience can leave a guest with memories to last a lifetime, and that the memories of a terrible experience can last just as long. When it comes to guests with disabilities, there are all too...
How to make the most of Facebook's ad audience targeting [slideshare]
If you told a hotel marketer in the seventies that you could show their ad to someone based on their age, marital status, and recent travel activity, they would have raided their company's coffers. If you told them you could ensure that...
4 Ways that feedback can get your priorities straight
Managing a hotel is all about making tough decisions and finding answers to difficult questions: Where do you spend your limited budget? Whose side do you take – a valued employee’s or a guest’s? Do you motivate your staff with the carrot...
Hospitality technology in an international market [interview]
With an impressive background in the hospitality technology field behind him, including positions on the boards of companies such as Blue Runner Solutions, Click Travel, Guestline and GuestRevu, Phil Davidson knows all about the...
5 Reasons why The Shed shouldn't scare you
When freelance writer Oobah Butler decided to make a fake restaurant for the purposes of proving that “TripAdvisor was a false reality”, he realised that he had a number of hurdles ahead of him. From overcoming TripAdvisor’s fraud checks,...
Trend Digest: Is VR a reality for hospitality?
Virtual reality (VR) may have its roots firmly planted within the gaming realm, but the potential that it holds for the hospitality and tourism industries is hard to ignore. Whether it’s used by marketing to inspire travel or encourage...