On Monday morning, I decided that since I knew all about the high commissions that hotels are charged for bookings through online travel agents (OTAs), I would do the right thing and book direct for an upcoming Easter weekend break.
With a portfolio of luxury serviced apartments and aparthotels throughout London, and plans to expand into the Middle East and Europe, few know more about what it takes to be successful in the budding serviced apartment and aparthotel...
Technology is rapidly affecting how we live our everyday lives, from using our smartphones to stay constantly connected to using online reviews to help us make purchase decisions. Research shows that this behaviour is having an impact in...
Online reputation management and guest feedback SaaS company, GuestRevu, is delighted to announce the appointment of Phil Davidson to the position of non-executive chairman.
Phil Davidson will take on the position of non-executive ...
The hospitality industry moves so fast that keeping up with all of the latest news and trends would take up all of your time if you let it. That’s why we’ve been keeping an eye on it for you, and have put together this list of the top five...
We’ve got some great news, and we just can’t hold it in any longer! Entries for the Boutique Hotel Guest Experience Awards have been absolutely overwhelming, and we’ve seen hotels from over 30 countries worldwide vying to claim their title...
Remember the days of the professional critic? You’d have the perfect room picked out — the pride of your hotel — and it would be flawlessly cleaned and prepped, mint on the pillow, bar fully stocked. Your staff would be on their best...
Choosing the perfect guest feedback and online reputation management partner is no walk in the park. There are a lot of options out there, with most companies offering what appear to be similar services, so picking one that suits your...
Experiential travel is what the modern guest is after. Very often, to satisfy your clientele’s wanderlust and exceed expectations, your hotel needs to provide not just a bed, or a room for the night, but an experience worth travelling and...
Everyone and their aunt can do marketing. All you need is a Facebook account, right? Maybe throw a tweet or two in there as well, and you’re good to go! What sets smart marketers apart from the crowd of want-to-bes is how they use all the...