The World Travel Awards have been recognising excellence in the travel, tourism and hospitality industries for the past 24 years. This year, GuestRevu has been nominated as one of the World’s Leading Guest Feedback Solutions, and they...
Modern technology allows businesses to easily collect, store and use vast amounts of personal data about their customers. In the hospitality industry, hotels can use this powerful data to enhance, streamline and personalise guest...
Following its most recent successful round of funding and exponential growth in the United Kingdom and European markets, GuestRevu has announced the further expansion of its UK team.
Darcy Considine-Moore, Gail Treadwell and Mark Evans
Whether it be the comfort of familiarity or a yearning to be treated as a VIP, now more than ever consumers expect a personalised experience from hospitality brands.
In any hospitality business, your human resources are more often than not your number one asset. Your team is on the front lines of guest experience, interacting with guests throughout their stays. Browse through any review site and you...
These days, anyone with a smartphone, internet connection and an opinion is a potential food critic, heaping kindness or criticism on your restaurant for the world to see.
From his first role on the front lines of guest satisfaction as a room service waiter to management positions at four- and five-star InterContinental and Hilton properties, Arun Kumar's impressive hospitality career has taught him a thing...
This is one of two Back to the Basics blogs. Find outwhat ORM is, and why it matters to hotelsin the first Back to the Basics blog.
A chat what? While the term chatbot might still be a foreign term for some hotel owners, this...
These days, online advertising is often inescapable if you want your hotel to remain relevant and successful.
Your property management system (PMS) forms the administrative heart of your hotel, which means choosing the right one is essential. And even if you’re comfortable with a platform you’ve been using for years, it’s important to reflect on...