This is one of two Back to the Basics blogs. Find outwhat ORM is, and why it matters to hotelsin the first Back to the Basics blog.
A chat what? While the term chatbot might still be a foreign term for some hotel owners, this...
These days, online advertising is often inescapable if you want your hotel to remain relevant and successful.
Your property management system (PMS) forms the administrative heart of your hotel, which means choosing the right one is essential. And even if you’re comfortable with a platform you’ve been using for years, it’s important to reflect on...
With competition between hotel loyalty programs so fierce today, creativity and innovation are essential if you want to stand out and give your guests more bang for their buck.
With a background in investment banking and...
As a tour operator, you sell “once in a lifetime” experiences to travellers, most of whom are often new guests. This makes your marketing strategies essential, and managing your online reviews even more so.
A good loyalty program usually forms the backbone of a hotel’s business strategy, but thanks to changing consumer behaviour and expectations, the landscape is changing.
Kevin Charity, Founder and CEO of the Coaching Inn Group, is one GuestRevu client who definitely knows his way around the hospitality industry. The son of a publican, Kevin himself acquired his own licence at the tender age of 18. His...
While revenue management is very much a numbers game, the fundamentals are evolving fast. One key area of change is the impact a hotel’s online reputation has on revenue – something that affects all hotels, regardless of size.
If a picture speaks a thousand words, then video has the power to sing a symphony.