Shortlist for the 2017 Boutique Hotel Guest Experience Awards announced
The data collection period for the 2017 Boutique...
Kevin Charity buys shares in hospitality tech partner, GuestRevu
Kevin Charity, Founder and CEO of the Coaching Inn Group, has proven his hospitality industry acumen by growing one of the most successful hospitality groups in the UK, but he’s not stopping there. Having just concluded an investment in...
Trend digest – mobile browsing in the travel sector
We’ve seen it coming for years, and it’s finally official – research has shown that mobile is now the preferred medium for visitors interacting with travel websites and booking holidays.
GuestRevu CEO talks revenue & guest reviews at WTM Africa
WTM Africa is one of the highlights of the continent’s hospitality calendar, bringing together thought leaders in the African hospitality industry for three days of networking, talks and exhibitions in Cape Town, South Africa.
The pros and cons of texting your guests
We live in a world where almost every person owns a mobile phone and instant messaging has become a communication priority, and where an email can look to grab between a 10% to 20% open rate, but text messages are almost always viewed and...
5 Pre-stay communication techniques to help improve your guest experience
Many hoteliers tend to think pre-stay communication isn’t really that important – the guest has booked, their business is secured, the real focus comes while they’re actually at the hotel. Right?
A quick guide to TripAdvisor’s premium products
Updated February 2020Budgets in hospitality are always tight, and hoteliers, restaurateurs and other hospitality professionals constantly find themselves asking, “do I need to pay for this, or will the free version work just fine?”. Your...
From mobile app to personal butler: five hotels getting personalisation right
In the modern hospitality industry, finding new ways to make guests stays at your hotel memorable experiences is essential for survival. One tactic that many hoteliers are embracing is personalisation.
Using GuestRevu’s Primary Service Ratings to get better (when your hotel is already one of the best)
Like many hoteliers, you pay close attention to your hotel’s ranking on OTAs and review sites like booking.com and TripAdvisor. You may have watched your hotel shoot from 50th rank to 20th, and steadily climb from 20th to 5th, but now your...
Trend digest: modern revenue management
The many moving parts that make up any hotel business are usually difficult to predict, manage, and optimise. Revenue management is no exception, and (like food and beverage, or marketing) it is a specialised niche of its own that is...