Shortlist for the 2018 Boutique Hotel Guest Experience Awards announced

The data collection period for the 2018 Boutique Hotel Guest Experience Awards (BoHos) has concluded, and the winners are set to be announced at the Boutique + Lifestyle Hotel Summit on 21 May.


After three months of guest feedback collection, in the form of online reviews and direct feedback surveys, followed by an intensive period of data analysis by Glion Institute of Higher Education, the following hotels have been shortlisted for their respective categories in the second annual BoHo Awards:

BoHos Shortlist

UK Country and Coastal

1 - 20 rooms
  • Bethnel & Bec, Hertfordshire
  • Swain House, Somerset
  • East Thorne, Cornwall
  • Cedar Manor Hotel, Cumbria
  • The Greyhound Inn, Oxfordshire
  • Plas Yn Dre Inn, Bala
21 - 50 rooms
  • Dunalastair Hotel Suites, Pitlochry
  • Cotswold House Hotel, Gloucestershire
  • Grand Hotel Tynemouth
  • The Montagu Arms Hotel, Hampshire
  • Mullion Cove Hotel, Cornwall
51+ rooms
  • Raithwaite Estate, Yorkshire
  • Balmer Lawn Hotel, Hampshire

UK City

1 - 20 rooms
  • Langtry Manor, Bournemouth
  • The Abel Heywood, Manchester
  • Hotel Bosco, London
  • Ethos Hotel, Oxford
21- 50 rooms
  • Tara Lodge, Belfast
  • The Dunstane Houses, Edinburgh
  • The Draycott Hotel, London
  • Montagu Place Hotel, London
  • B+B Edinburgh
51+ rooms
  • The Trafalgar St. James, London
  • Point A Hotels Canary Wharf
  • The Lalit, London
  • Sunborn London Hotel
  • Point A Hotels Glasgow


1 - 20 rooms
  • Clifftop Lodge, South Africa
  • Klaserie Sands River Camp, South Africa
  • Founders Lodge, South Africa
  • Follonico, Italy
  • Hamiltons Tented Camp, South Africa
21 - 50 rooms
  • Oceana Beach & Wildlife Reserve, South Africa
  • Rivonia Bed & Breakfast, South Africa
  • Villa Samadhi Kuala Lumpur, Malaysia
  • The Edison George Town, Malaysia
  • Monate Game Lodge, South Africa
  • De Hoek Country Hotel, South Africa
51+ rooms
  • Hotel Indigo St Petersburg, Russia
  • The Europe Hotel & Resort, Ireland
  • Royal St Andrews Hotel, South Africa
  • Hotel Rangá, Iceland
  • Kievits Kroon, South Africa
  • Treasury on Collins, Australia

Unlike many other hospitality awards, the BoHos are not awarded based on the opinions of judges, but are rather based on feedback from real guests. This means that the awards are a true reflection of the overall level of service, attention to detail, and excellence of guest experience at the respective venues. 

This was precisely what intrigued Craig Webb of the shortlisted Cotswold House Hotel in Gloucestershire.

"It is always interesting to be part of something like the BoHo Awards, in particular when you are rated on actual guest feedback rather than who can generate the most votes on social media."
— Craig Webb, General Manager of Cotswold House Hotel & Spa

Nikki Swart of the shortlisted Rivonia Bed and Breakfast in South Africa agrees wholeheartedly. "There is nothing like it in the hotel industry," the co-owner of the previously BoHo Award winning property says.

"The methodology used to measure success is scientific and based on a (sadly) innovative concept: what the guests think!"
— Nikki Swart, Co-Owner of Rivonia Bed & Breakfast