Shortlist for the 2019 Boutique Hotel Guest Experience Awards announced
Time flies when your guests are having fun, and it’s...
Posts by:
Mark Evans
Mark is the face of GuestRevu at events and summits around the world. He's passionate about helping hospitality professionals to listen to and learn from their guests and provide the best possible guest experiences.
The role of storytelling in the bid for direct and repeat bookings [interview]
Direct and repeat bookings are akin to the holy grail in the hospitality industry. By highlighting your unique selling points to potential guests you can encourage them to take the extra step and book through your website rather than via...