Shortlist for the 2019 Boutique Hotel Guest Experience Awards announced

Time flies when your guests are having fun, and it’s hard to believe that only three months ago, hotels around the world started collecting guest feedback and online reputation data for the Boutique Hotel Guest Experience Awards 2019. We’ve received thousands of online reviews and guest feedback surveys, and with the data collection period at an end, and analysis well underway, we are proud to announce the shortlisted properties for these prestigious Awards.



BoHos Shortlist

UK Country and Coastal

1 - 20 rooms
  • Bethnal & Bec, Buntingford
  • Glazebrook House Hotel, South Brent
  • Hurley House Hotel, Hurley
  • The Old Quay House Hotel, Cornwall
  • Plas Yn Dre Inn, Bala
  • Yorebridge House, Bainbridge
21 - 50 rooms
  • Borrowdale Gates Hotel, Lake District
  • Caer Rhun Hall, Conwy
  • Mullion Cove Hotel, Cornwall
  • Talland Bay Hotel, Cornwall
  • The Valley, Cornwall
  • Whatley Manor Hotel, Malmesbury
51+ rooms
  • Balmer Lawn, Brockenhurst
  • The Grange Hotel, Granges-over-Sands
  • Manor House Hotel, Alsager
  • Orsett Hall, Essex
  • room2, Southampton
  • Thornton Hall Hotel & Spa, Thornton Hough

UK City

1 - 20 rooms
  • The Abel Heywood, Manchester
  • Ethos Hotel, Oxford
  • Roomzzz Aparthotel, Newcastle
  • Montagu Place Hotel, London
21- 50 rooms
  • The Draycott Hotel, London
  • The Dunstane Houses, Edinburgh
  • The Golden Fleece Hotel, Thirsk
  • Roomzzz Aparthotel, Leeds
  • Roseate House, London
  • Tara Lodge, Belfast
51+ rooms
  • The Lalit, London
  • Native Bankside, London
  • Native Glasgow
  • Roomzzz Aparthotel, Chester
  • Roomzzz Aparthotel, Manchester Corn Exchange
  • The Trafalgar St. James, London


1 - 20 rooms
  • Fedha Residences, Kenya
  • Founders Lodge, South Africa
  • Good Hotel Antigua, Guatemala
  • Kapama Buffalo Camp, South Africa
  • Underwater Explorers, Mozambique
21 - 50 rooms
  • The Edison George Town, Malaysia
  • The Lakeside Hotel & Leisure Centre, Ireland
  • Latitude 15 Degrees, Zambia
  • Le Mas Candille, France
  • Rivonia Bed and Breakfast, South Africa
51+ rooms
  • AKA University City, United States
  • The Envoy Hotel by Mantis, Nigeria
  • Hotel Artemide, Italy
  • Hotel Elizabeth, Slovakia
  • Hotel Indigo St. Petersburg-Tchaikovskogo, Russia
  • Kapama River Lodge, South Africa 

Best Group Brand

  • Kapama, South Africa
  • Mantis, Worldwide
  • Native, United Kingdom
  • AKA, United States
  • Roomzzz, United Kingdom
  • Providence Hospitality, Worldwide

“It’s fantastic to see such a varied collection of properties shortlisted for this year’s BoHos," says Editor of Boutique Hotel News, George Sell. "From African safari lodges to English manor houses, they all have one thing in common - they make sure their guests have a great experience. It’s particularly exciting to see such a strong showing from the aparthotel sector, demonstrating that this vibrant new form of accommodation is meeting a clear customer demand.”

Congratulations to all those shortlisted. We look forward to seeing you at the BoHo Awards Ceremony later this month!
– George Sell, Editor, Boutique Hotel News

That the Awards aren’t just based on the opinions of a panel of judges or a popularity contest on social media, makes the BoHos particularly meaningful to the properties that stand a chance of winning, as Sinéad Tierney of Tara Lodge explains.

"It’s such an honour to have been shortlisted for the BoHo Awards, particularly because they are based solely on guest feedback. As with all the other hotels who have been shortlisted, we work tirelessly to ensure our guests get the best possible experience every single time, and the BoHos are such an amazing way for this to be recognised."
— Sinéad Tierney, General Manager of Tara Lodge

Sophie Egglestone of Yorebridge House agrees. “We are delighted to have been shortlisted for this award,” she explains. “All of our awards mean so much to us but it is particularly satisfying when they are based on actual guest reviews. We pride ourselves on our attention to detail and customer service, and seeing this reflected in our reviews is paramount for our continued success. The team have all taken an active interest in reading and responding to these reviews and the comments have also helped provide some useful feedback for change which we welcome wholeheartedly.”

Mica Sturdy of Glazebrook House Hotel and Lucy Varney of Talland Bay Hotel have also been finding the feedback that they’ve been getting throughout the Awards’ data collection period to be invaluable. “In this industry guest feedback is such an important part of everything that happens,” says Mica. “To be shortlisted for such a prestigious award shows the hard work of the entire team. We feel very privileged to be recognised by our guests and can not wait to thank them for helping us get to where we are."


"In this industry guest feedback is such an important part of everything that happens. To be shortlisted for such a prestigious award shows the hard work of the entire team. We feel very privileged to be recognised by our guests and can not wait to thank them for helping us get to where we are."
— Mica Sturdy, Assistant Host Manager, Glazebrook House Hotel

“At Talland Bay Hotel, we strive for excellence,” Lucy explains, “and GuestRevu [the feedback partner for the BoHo Awards] has given our guests the opening to leave feedback that they normally wouldn’t think of. This gives us a great insight to the guest’s stay and experience, giving us the opportunity to fine-tune our amazing Hotel.”

As students of Bournemouth University continue with a thorough analysis to determine the winners of the Awards, hospitality professionals around the world are preparing to make their way to the Awards Ceremony which will take place at The Kimpston Fitzroy in London on 22 May. The ceremony, which forms part of the Boutique + Lifestyle Hotel Summit, will honour the properties that offer the best in guest experience across the Award categories, and is not to be missed. “We are so excited,” says Sophie, “and have everything crossed in the meantime!”