If you told a hotel marketer in the seventies that you could show their ad to someone based on their age, marital status, and recent travel activity, they would have raided their company's coffers. If you told them you could ensure that they would only pay if these people actually opened their catalogue, they would have all of their worldly possessions boxed up and ready to be sold.
With Facebook's incredibly powerful ad targeting, 21st century marketers can do just that, and more, without breaking the bank (or their bank manager's heart).
Such a detailed and powerful tool can be a bit daunting to get to grips with, however, which is why we have put together a couple of handy slides with all the basics any hotel marketer needs to know to start getting their hotel's ads in front of exactly the right people.
How To Make The Most Of Facebook’s Ad Audience Targeting By GuestRevu
Thanks to user-volunteered and GPS data from smartphones, Facebook’s location targeting can be quite powerful, especially for brick-and-mortar businesses like hotels,
restaurants or activities.
Locations can be as specific as a town or as general as a country or region. You can target a region but exclude an area — For example, a Welsh guesthouse might want to
target people living in Europe, but exclude Wales.)
You can target by:
- Everyone in a location
- People who live in a location
- People recently in a location
- People travelling in an area
Pick any age range, from 13 upwards. This is handy if you cater specifically to older or younger guests.
Think your offerings might appeal more to men or to women? Tell Facebook to only show it to your chosen gender.
Tip: Try combining gender with other targeting options to get powerful results, like the example on this slide which can be targeted to married men with wedding anniversaries coming up soon.
Combine language with location and you can target people in your city speaking foreign languages, or ensure your ads are only delivered to those who will understand them.
That's pretty nifty
Facebook interest targeting allows you to deliver (or not deliver) your ad to anyone who has shown an interest in a vast range of topics.
Do you want to target skiing enthusiasts, but not have those newfangled snowboarders see your special? Go for it! Is your area known for its architectural appeal? Show your
top architecture tour ad to people who will appreciate it.
Option 1: use an email list
Have you got a database of loyal patrons who love getting your newsletter? Make sure they see your ads so they can share them far and wide.
Have you noticed you get a lots of return guests around Christmas? Get your seasonal specials in front of last year's guests.
HOW TO USE YOUR LIST:
- Upload your list of emails to Facebook
- Facebook will see if it can find these users' accounts
- A list of individual Facebook accounts is created ready for you to target
Option 2: watch your website visitors
By adding a little snippet of code to your website, you can get Facebook to build a list of its users who also visit your website. You can then use ads as a reminder, even if people visit your website and then get distracted and leave.
Tip: Be one of the good guys – make sure you get your guests’ and website users’ consent to use their email addresses and other data for marketing purposes before you try advertising to them.
And we haven't even got to the good stuff...
Is this even legal!?
Yes — it's all in Facebook's terms and conditions
Once you have created these lists, you can use Facebook’s amazing algorithms to build lists of thousands of people who are similar to the ones you already know are interested in your offerings.
Facebook has cleverly analysed and combined the data it has to create valuable demographic categories. Examples include:
- Close friends of newly married couples
- Newly engaged people
- Parents of high school students
- People in long-distance relationships
- Close friends of people with birthdays coming up
Facebook keeps track of online behaviours, such as purchases, travel habits and device usage.
For instance, behaviour targeting allows you to exclude people who have just returned from travelling, or only show your ad to people who are frequent travellers.
Tip: Use the “include people”, “exclude people” and “narrow audience” features to create really specific audiences from a combination of interests, demographics and behaviours.
For example, you can deliver your ads to fathers of toddlers within driving distance of your BnB whose wives have a birthday soon or who have an anniversary coming up – they could probably do with a weekend away!
But wait, there's more
- Facebook ads don’t just live on Facebook - you can use all these fantastic targeting opportunities to get your ads seen across the Facebook suite (Facebook, Messenger and Instagram) as well as on external websites and apps that are part of the Facebook Audience Network.
- Catalogues and dynamic ads combine all the wins of lookalike audiences, website visitor retargeting and interests, and, after you have done the initial setting up, they run and adapt all by themselves. There is even a catalogue type created especially for hotels.
- Once you have done all the work honing your target audience to just the right bunch of people, you can add it to your saved audiences. You can also combine and expand or narrow previously saved audiences.
- Use audience size and daily reach estimates in the ad creator to tweak your budget and target to make sure you reach the right number of people.
Want to learn more about how to master your online reputation? Click on the banner below to download our free ebook: The Hotelier's Guide to Social-Proof Marketing