We’ve got exciting news! The integration between GuestRevu and For-Sight has just got even better, taking information sharing in hospitality to a new level.
Since we first teamed up back in early 2020, our shared goal has been to help hotel teams make smarter, guest-focused decisions by bringing guest feedback and customer relationship management together – and we’ve come a long way.
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This latest upgrade makes it even easier to automate feedback requests, enrich guest profiles, and turn real guest sentiment into meaningful action, using powerful best-in-class tools without losing information along the way.
Better Together
When feedback and CRM work in sync, the benefits ripple across your business. You don’t just learn more about your guests, you also build deeper relationships, which create better experiences and drive stronger results.
This upgrade brings the strengths of GuestRevu and For-Sight closer together, giving hotels the tools to:
- Track guest sentiment from booking to post-stay
- Identify opportunities and challenges as they arise
- Improve service delivery and online reputation
- Deliver personalised experiences that lead to loyalty
A Deeper Connection That Works Harder for You
When we first partnered with For-Sight, the goal was simple… help hoteliers use feedback to improve guest experiences. The initial integration focused on post-stay surveys, sent via email to guests and triggered automatically through the For-Sight CRM.
With this update, we’re going much further. Both teams have built multiple enhancements to their respective industry-leading products, and the enhanced integration allows guest information and feedback to flow both ways.
Guest check-ins and other stay data are used to trigger surveys at exactly the right moment (and thanks to For-Sight's recent enhancement, can now be sent via text message as well as email or QR code). Review and survey data also sync directly into guest profiles, enabling smarter segmentation, richer reporting, and more timely, targeted action.
It’s no longer just about collecting feedback…it’s about using it meaningfully at every stage.
What’s New (and What It Means for You)
Add GuestRevu Directly with For-Sight
The integration is now available as a plug-and-play add-on within For-Sight, making setup simple and intuitive. Whether you're already using CRM and guest feedback software or just getting started, it’s easy to activate and start seeing value.
Real-Time Feedback, Real-Time Action
Guest survey scores sync directly into For-Sight, where they enrich guest profiles and surface insights your team can act on. This means you don’t have to wait until the guest has checked out or until an issue shows up in a public review.
Understand the Guest Journey, Not Just the End
Feedback can be collected and responded to before arrival, during the stay, and after departure. Whether it’s personalisation requests on a pre-stay questionnaire or a mid-stay issue that needs urgent resolution, your team can now engage when it matters most.
Smarter Guest Profiles
Alongside feedback scores and sentiment, we’re syncing practical fields like room number, rate code, and booking source between GuestRevu and For-Sight. These data points help you connect the dots by spotting trends, tailoring communication, and improving service.
Actionable Segmentation and Reporting
Want to identify high-value guests who left glowing reviews? Or follow up with those who mentioned room temperature in their surveys? This integration lets you slice and segment your audience using real insight, not just guesswork.
Respond Faster, Respond Better
GuestRevu’s review management tools, including AI-generated suggested replies and one-click responses, help teams manage responses efficiently and consistently, without needing to switch between platforms.
Why This Matters
In a busy hotel environment, having tools that speak to each other is a game-changer. This upgraded integration means fewer manual steps, less system-hopping, and more time spent focusing on what matters – your guests.
With data flowing seamlessly between platforms, your team has a clearer picture of what guests want, what they’re saying, and how to improve their experience in the moment.
The goal is simple: less admin, more action!
Turning Feedback into Real-World Impact
At GuestRevu, we know that feedback is only valuable if you can act on it. That’s why this upgrade focuses on usability, timeliness, and the real-world needs of hotel teams.
We’re proud to work with partners like For-Sight who share our commitment to giving hoteliers the tools they need to thrive, and not just in theory, but also in practice.
Let’s say a guest leaves a good score for your hotel in a post-stay survey. That feedback is now visible on their profile in For-Sight, ready to inspire a personalised follow-up or future offer.
Or maybe someone flags a maintenance issue on a quick survey mid-stay. That alert can go straight to the hotel’s team, allowing them to address it immediately, before it turns into a complaint on an online review site.
By capturing and using this data in real time, your hotel can move from being reactive to proactive.
A Proven Solution: The Hotel Folk
The Hotel Folk, a group of independent hotels across Suffolk, have already been putting this integration to work. Their teams use GuestRevu and For-Sight together to improve service, identify operational trends, and personalise communication.
“I guess what I probably didn't understand at the beginning was actually how well as agencies they [GuestRevu and For-Sight] would work together. And it's probably that collaboration that's given the real power in the data and information that we have, because they have really championed and driven that forward, without me really having to get involved and drive that”
– David Scott, Group Managing Director, The Hotel Folk
The combination of real-time feedback and detailed guest profiles has helped them improve response times, improve team training, and create more meaningful guest interactions, all while streamlining their internal workflows.
Making Feedback Work for Every Team
The upgraded integration helps hospitality professionals put the guest at the centre of decision-making for all teams:
- Operations teams can spot recurring issues and act faster
- Marketing can build smarter segments and send more targeted communications
- Management gets clearer reporting and performance insights
- Front-of-house can personalise service based on real feedback, not assumptions
All without extra admin or a complex setup.
Collect feedback across the full guest journey
Feed real-time satisfaction scores directly into your CRM
Empower your team to deliver more personalised service
Already Using GuestRevu and For-Sight?
Great news! If you're already using both platforms, this upgrade is already in place. You can start benefiting from the improvements straight away.
If you haven’t connected the two yet, setup is quick and our team is here to help. It’s a small change that can have a big impact.
- For-Sight users: Log a ticket on our portal or reach out to your dedicated Customer Success Champion
- GuestRevu users: Live chat while logged into your GuestRevu account, or log a ticket here
And, if you're considering adding either system to your tech stack, this integration is one more reason to do so. Book a personalised guided tour of GuestRevu here or enquire about For-Sight here.
