Trend Digest: Artificial Intelligence in Hospitality
Artificial Intelligence, or AI, may be the grounding for more than one science-fiction novel, but for hospitality professionals, it’s becoming a reality.
Insights, best practices and news from the accommodation and tourism industry.
Artificial Intelligence, or AI, may be the grounding for more than one science-fiction novel, but for hospitality professionals, it’s becoming a reality.
Mews Systems are all abuzz with preparations for their annual tech summit, the self-proclaimed “hottest ticket in town” for innovative and information-hungry hospitality professionals: Back to the Hospitality Future.
If you asked a guest what their favourite part of a stay with you was, it’s unlikely that they’ll respond with comments on dust-free surfaces, white linen and spotless floors. These are facets that often go unnoticed by guests during their...
No one wants to feel like they are being sold to — not the person on the end of a telemarketing call, not the person in the queue at the local green grocer, and not the person browsing the web, looking for the perfect location for their...
No man is an island, and unless you are on this list, it’s likely that your hotel isn’t one either. It’s not just hard for a property to operate in isolation from its community, it’s nigh on impossible. Properties rely on their local...
Why does your hotel have a website? There are a number of reasons of course – brand awareness, online reputation, you had some really great photos taken a while back – but ultimately, it's to get people to book at your hotel.
The hospitality industry constantly evolves to accommodate (and provide accommodation for) new market segments and trends in travel. Two of these trends in recent years have been the need for longer-term stays and the desire to experience...
With China making up more than 18% of the world’s population, one would think that marketing to a Chinese audience would be a piece of cake. But as Cho Wong points out, that couldn’t be further from the truth. As Managing Director of ...
With 52% of Facebook users admitting that their friends’ photos inspired their travel plans, it’s abundantly clear that Fear Of Missing Out, or FOMO as the young’uns are calling it these days, is real, and if you aren’t taking advantage of...
Hospitality professionals are now operating in an age where user-friendly customer- and guest-facing technology is everywhere (thanks in large part to the omnipresence of mobile internet connectivity) and traveller demographics are...